SEPHORA

Reviews

• AB

  AMV Beauty

  Feb 14, 2026
  1.0
  Went in there to exchange a product, no one greeted me when I walked in. I was like the only customer at the time and when I asked for help, the two ladies I asked were both so rude and dismissive. So I just walked out. Bad experience.
• LL

  laura laatz

  Jan 4, 2026
  5.0
  Staff was very helpful and knowledgeable.
• JT

  Jose Luis Tamayo

  Dec 30, 2025
  1.0
  This store is a mess. Just came to pick up something and no one help. I asked an employee and her response was "Im busy you need to wait" Horrible experience.
• AA

  Amber

  Dec 27, 2025
  5.0
  Taylor was amazing and helpful! I'm an odd shade to match and she did a quick job of finding exactly what I needed & so nice too. It was more expensive than I normally go for, but I got it anyways bc of the match. Don't ever discontinue your redhead options again & I'll be back
• MG

  Majo Griffin

  Dec 20, 2025
  1.0
  I arrived to the store to buy an specific item, I asked a lady to show it to me, I tried on and said I’ll take this one, she hands it to me and I go to the register to pay. I went back home and decide to open it; then I see they gave me the WRONG ITEM! - I asked for a bronzer and they gave me a highlighter. (First of all that tells a lot about the store organization, they had everything upside down). I go back to the store to return the item and get the new one but oh surprise… The lady named HEATHER (who said she was the manager but I doubt it because she is really incompetent and lacks of customer service) tells me I have lost my insider points used on the last purchase which I repeat was their workers mistake, not mine. Her only words were “you used your points already” “there’s no anything I can do about it” “why you didn’t check the item before leaving the store?” EXCUSE MEEEE???? So do I need to make sure your workers do their job right? This is not professional at all, I am really disappointed with the lack of empathy and skills of solving problems as a “manager” definitely the worst experience I ever had at Sephora. I hope that I am wrong, but I feel like I was racially profiled by one of your staff members. It does not make me feel good about continuing to support Sephora. At the end, the lady above HEATHER; named Lupe helped me and she was so nice, she gave me a solution and helped me a lot!