Lush Cosmetics Oakbrook Center

Reviews

• CB

  Cailyn Budzik

  Apr 3, 2026
  3.0
  I visited LUSH today and not only met my best friend in the world but also got so many movie recommendations to watch while I fake tan and got to know a new staff member (known as my new bff) Ella. I don’t know if that’s how you spell it, but she was so funny and we laughed a lot. Ella if u see this u the goat and im having my bday party. But, I want to chime in on one of the workers behind the desk. I frequently buy from LUSH and spent over $50 there monthly. But, only seeing me talk to Ella, a worker spontaneously got reminded to tell me and my pal that LUSH was a business and not a social gathering. To this, I responded with a certain, yes. It’s like I almost forgot I was in a store surrounded by bath bombs and paddington soap. Like, I forgot I was in consumerist jungle rainforest safari. Not only do I just constantly forget that LUSH (the store) is a business, but I also know that workers do need to socialize with customers because that happens to be how a business like LUSH functions. Tell me if I’m wrong? If not me, can someone please tell the girl with short black hair and glasses that I really needed the redirecting information to know a difference from making conversation with a worker who is helping me purchase a product, rather than me going into LUSH, eating the soap, and treating me like I belong with the packing peanuts. Even when I began to get interested in working at a LUSH location, the girl behind the counter chose to chime in again. Instead of welcoming a potential member of the LUSH worker community, she reminded me I had to be eighteen. That is just crazy. Like, who knew to work with soap chemicals and host birthday parties that I had to be an adult. Me and my pal pranced on in, had a jolly time, bought Super Milk, and still had to be reminded that LUSH was a business. Again, God forgive me if Im wrong, but with everything I hold dear I’m super duper positive I think I know that LUSH is a business. Anyway, Ella was the best and I had a great time. And Ik LUSH is a great business, thanks cashier girl I almost forgot. Maybe I should’ve assumed you’d be sad since the little LUSH group left you out about some pretty colorful topics. U da goat Ella. UPDATE: Janessa Liana wrote a review about the same heavy set girl I’ve been naming as the girl behind the counter, so this should definitely be brought up as a problem especially since it’s two customers within two days who are only in need of service or a good conversation.
• MP

  Maya Plymouth

  Apr 2, 2026
  5.0
  Customer service here is AMAZINGGGGG!!!! We visited April 1st and the people inside are so friendly and offered me and my mom free samples of hair products. The person who helped us was so lovely :)))
• JL

  Janessa Liana

  Apr 1, 2026
  1.0
  Came on Wednesday April 1st and there were Really rude staff and super snappy with me. I was simply trying to ask for samples along with something I already bought and she was super uninterested while I was curious in the products and kept making comments like “I’ll let you know when I’m ready” and rolling her eyes. I didn’t remember her name but she was a heavier set woman with huge piercing of jade earrings. Felt super embarrassed leaving the store.
• KR

  Kristen Randle

  Feb 23, 2026
  5.0
  The employees are always kind and helpful. The new store design is beautiful!
• DC

  Destini Clarizio

  Feb 19, 2026
  5.0
  Lilly was exceptional! Such a kind energy and so helpful in terms of finding products that suit in my hair type and scent preferences. She gave me curated samples that I can’t wait to try. Hope to see her next time and one day see her picture on the back of the products lol :)

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