SEPHORA at Kohl's

Reviews

• BJ

  Brandi Jaz

  Jan 31, 2026
  3.0
  I normally shop at Ulta but lately I’ve been getting in my Sephora bag literally lol I went to this location because it’s near my house so it’s convenient small location but a lot of nice products that’s always in stock. However, the visit I went to today rubbed me the wrong way. Two women cashier standing at the front so they’re on the front line of the company did not acknowledge me to begin or end with my transaction but greeted other customers in the store of other race might I add, not making it about race because the rudeness and unprofessionalism is what annoyed me. I was looking for her name on my receipt, but I didn’t see it because I sure would post it on here but the store number of the exact location is 0260. I’m just reviewing my experience however I still love what I purchased because no worker is going to stop me from feeling beautiful muah :) <3
• AL

  amore love

  Dec 28, 2025
  1.0
  👎
• TW

  Tomika Williams

  Oct 14, 2025
  1.0
  I was at this location on Saturday,October 11, 2025. This is my 4th time coming into this location and I will not be coming back. Every time I come to this location the associates are in side conversations about their schedules, their past, present, and future lives. I get it, you have someone to relate to. When you ask a question they rush you, just so they can get back their important conversations. However, you are there to do a job, not to socialize. On this particular day 4 of the associates have congregated at the register, again discussing their past, present, and future lives. A customer walks in and ask for a particular perfume. One of them yells out its on the wall over there. Mind you know one goes over to assist the customer. The customer walks over to the wall then asks, " Can i get some assistance?" One of the associates Brianna makes a catty sound, and perceives the customers tone as being rude. Brianna then proceeds to say," Grinch". Everyone in the store heard it and the customer ask did you just call me a Grinch? Brianna replies, no she was speaking to another associate. We know this was not true, we've played that game before. Then asks the customer do you have a problem with me? The customer asks for the manager who happens to be already standing at the register. The manager goes over to the customer. In a situation as this the associate was rude and took it personal. Everything is not about you, and that is the worst customer service I've experienced in a long time. To be disrespectful and going tit for tat. I say that because as I was checking out Brianna continued to talk about the customer, and her colleague was telling her stop and let it go.
• NF

  Nereyda Fancier

  Oct 17, 2022
  1.0
  Poor customer skills.. don't offer to help at all.. they on their own gossip.