Tricoci Salon & Spa - Naperville

Reviews

• BA

  Bri Atkinson

  4 days ago
  5.0
  Colette is seriously amazing. She’s the mastermind behind my balayage and she even did my hair color for my engagement—everything turned out perfect. She really listens to me and makes sure we’re on the same page the whole time. I’m so grateful that I found someone who can deliver the results I’m looking for.
• AV

  Annette Vittori

  5 days ago
  5.0
  Just want to say Collette the colorist is fantastic! I have been with her for years and she is incredible and an expert in her field. She has a natural talent with hair and I feel completely at ease when I come for my color. I always walk out happy without any stress. Besides her being an expert she just knows exactly what your hair needs. She is so pleasant to deal with, she is funny, sweet, and is always accommodating. Collette goes above and beyond to assist you with all of your needs.
• KW

  Krista White

  5 days ago
  5.0
  Colette at Mario Tricoci Salon is wonderful!!!! She is so talented, detail-oriented, and truly listens to what you want while also giving expert advice on what will look best. My color always turns out flawless—beautifully blended, vibrant, and natural-looking. She takes her time, makes the whole experience relaxing, and I always leave feeling confident and refreshed. If you’re looking for someone you can trust completely with your hair, Colette is the one. Highly recommend!
• MC

  Mike Coverick

  Apr 3, 2026
  5.0
  Chrissy is amazing!!! I cannot say enough great things about her and the experiences that I have had over the last 3 years. I finally decided to cut my long hair and try a new shorter style. Chrissy did an awesome job. The best part of working with Chrissy is she listens and you can tell she truly cares. She looked at a couple pictures and was able to cut my hair to look just like them. I love my new style and will only let Chrissy cut my hair in the future! :)
• MM

  Melanie May

  Apr 2, 2026
  1.0
  I typically don’t leave 1-star reviews, but I felt it was important to share my experience. I had an appointment scheduled at 6:15 PM with Colette for a single-process color. When I booked the appointment through the online portal and selected her as the colorist, the estimated cost was listed at approximately $120. I understand that pricing can vary, but I do expect some level of transparency and consistency when booking services. When I arrived, Colette initially complimented my current hair (brown with highlights), but then questioned my decision to go back to a single dark brown color. Rather than feeling guided or supported, I felt uncertain and somewhat discouraged about my choice—even though I knew exactly what I wanted. A more reassuring and collaborative approach would have made a big difference. Shortly after, I was informed that the service would cost $160, which was significantly higher than the quoted estimate I received when booking. This was not clearly explained beforehand, which added to my frustration. During the application process, I felt the service was rushed and lacked attention to detail. The color was slapped onto my head —within about 15–20 minutes—and it felt careless at times, as I ended up with color on my sweatshirt and hands. The overall experience came across as unprofessional, and it gave me the impression that the service was being hurried, possibly due to the time of day. Afterward, I was taken to the shampoo station. While the assistant was kind, the experience felt minimal—there was no conditioner massage or the level of care I’ve typically received during similar services. Once I was seated at the dryer, my hair was still quite wet, which I didn’t mind. However, Colette briefly came by, said it looked good, handed me her business card, and quickly left. Overall, I paid $160 for a service that felt rushed, inattentive, and not worth the cost. Unfortunately, the experience left me feeling disappointed, as though my money was not well spent. ***Update: I reached out to customer relations as requested and I received no response. It's been 4 days since I sent the email. Disappointed.

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