Business Details
About
Hair SalonBeauty SalonGreat Clips
Great Clips in Naperville, IL provides convenient, affordable haircuts for men, women, and kids. The skilled hair stylists and barbers at Great Clips 1552 N Aurora Rd offer a wide range of services, including haircuts, beard trims, bang trims, and shampooing. We’re open evenings and weekends to fit your schedule, and no appointment is needed—walk in anytime or use Online Check-In to save your spot on the waitlist.
With our Clip Notes, we save your haircut details to ensure a consistent and personalized haircut experience, every time, at every Great Clips salon. Whether you're visiting for a quick trim or a fresh new look, we’re here to make your day great. Stop by and experience friendly service right here in Naperville, IL!
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.1
266 reviews
5 stars
161
4 stars
41
3 stars
20
2 stars
10
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, with some stylists being friendly and attentive while others were reported as rude and dismissive.
Haircut Quality
Many customers expressed dissatisfaction with the quality of haircuts, citing uneven cuts and lack of attention to detail, while a few praised the results they received.
Speed of Service
Several reviews noted that haircuts were completed very quickly, often at the expense of quality, leading to rushed and unsatisfactory results.
Cleanliness and Environment
The salon was generally described as clean and welcoming, contributing positively to some customers' experiences.
Staff Competence
There were concerns about the skill level of some stylists, with multiple reviews mentioning a lack of training or experience leading to poor haircut outcomes.
- UBUjjen BaniaDec 8, 20251.0Got the worst haircut from Audrey. My hair was cut uneven. She trimmed one side and left the other side as it was. The haircut was finished under 5 minutes. Rushed it even though there were no other customers waiting. I asked about uneven hair and she said it depends on style. Looking at my hair, i didnt want her to cut my hair anymore. Went straight to other barber shop instead.
- TPTawna PryorDec 5, 20251.0I've taken my son here for years. It's generally not the best haircut, but I usually have a coupon and it's worth the price. Now he is getting adult priced haircuts and there haven't been many coupons lately, but they tend to do an okay job, one that I can fix at home if needed. It really depends on who he gets to cut his hair. We went yesterday and the lady that cut his hair seemed to understand what he wanted (he was very specific) but then did not follow the instructions. He wanted just 1/2 inch off the top and she took probably 1 1/2 - 2 inches! He is devastated. As a 15 year-old boy in high school this is big deal! It's definitely time to find another place to get his hair cut.
- RNRaghuram NarasimhanNov 9, 20253.0Update - Issue was promptly addressed. Appreciate the follow-up. Terrible experience. The stylist was rude and refused to listen when I tried to explain how I wanted my son’s haircut. She rushed through it in just a few minutes, and the result was uneven and poorly done. Completely unprofessional — I would not recommend this place. Customer service URL provided on the response doesn’t exist/work.
- LSL SSep 12, 20255.0Cut my one year olds hair an did a great job!!!!
- SGsumedh gandhiAug 17, 20251.0This is a very pathetic place to go for haircut!! Please avoid visiting this place. The stylist who gave us haircut was very rude and not even willing to listen to how I wanted my kid’s haircut. When told, she snapped at me and said “I know how to cut, don’t tell me”. This is certainly not a way to speak with a customer. She completed 2 haircuts in less than 10 minutes. Both our haircuts ended up uneven and messy. I gave the tip due to courtesy, which I feel is not worth it. We will not visit again as we do not wish to experience such worst services.
Frequently Asked Questions About Great Clips
What haircare services does Great Clips provide?
Mens, womens, kids and senior haircuts as well as bang, neck and beard trims. Other haircare services include shampoo, blow dry, or hair styling such as an updo. Select salons offer perm services.
What is Online Check-In?
Save time with Online Check-in! See estimated wait times for salons near you and add yourself to the wait list. Once you check in, you can also sign up for ReadyNext text alerts to receive a text message when your wait time reaches 15 minutes.
What can I do with the Great Clips app?
With the Great Clips app, you can save time with Online Check-in, create an account, set favorite salons to see wait times faster, and receive personalized offers, product promotions, and haircare tips right to your notification inbox.
How does Online Check-In save me time?
Online Check-In saves you time when you add yourself to the waitlist, see your estimated wait time, and sign up for ReadyNext texts to receive a text message when your wait time reaches 15 minutes. This lets you spend less time waiting in a salon.
When is Online Check-In available?
Online Check-In becomes available five minutes after the salon opens. We accept Online Check-Ins up to the point where the estimated wait time is as long as the salon will remain open, or 30 minutes before closing time at the latest.
Can I use Online Check-In for all types of services?
Online Check-In can be used for all services except perms and formal updos. Please note that not all salons offer perms. Most salons require an appointment for these services, so please call your local Great Clips salon to inquire.
Can I request a stylist using Online Check-In?
No. For the stylist’s safety, we do not publish their schedules or allow customers to request them using Online Check-In. Great Clips salons use Clip Notes®, which keeps track of any previous haircut you received at a Great Clips salon, so any stylist can give you a great haircut. If you would like to request a particular stylist, be sure to say that when you arrive at the salon and finish your check-in. Note that requesting a stylist may increase your estimated wait time.
If I checked in online, do I need to do anything when I arrive at the salon?
Once you arrive, check in at the receptionist desk to let the stylists know you're there. They will finish checking you in at that time.
Do Great Clips salons sell haircare products?
Yes, Great Clips offers three lines of its exclusively branded haircare and styling products for men, women, and kids, including Solutions by Great Clips®, Tea Tree Solutions by Great Clips®, and GRIT @ Great Clips™. Salons also carry many commercial brands, such as American Crew®, Paul Mitchell®, and Sexy Hair®.
How much does a haircut cost at Great Clips?
Our salons are independently owned and the local salon owner determines prices. More information on pricing can be found on the specific salon’s services webpage. You can also call the salon or walk in anytime.
Does Great Clips color hair?
Great Clips salons do not provide hair coloring services.
Does Great Clips offer perms?
Yes, but not in every salon. If you’re interested in getting a perm, call your specific salon to find out if they offer perms.
Can I make an appointment?
Great Clips is a walk-in haircare salon, so you don’t schedule an appointment in advance. You can simply walk in! Online Check-In can save you time by adding your name to the list before heading to the salon.
Where can I learn about working at a Great Clips salon?
Visit our Careers site at jobs.greatclips.com to find out what’s GREAT about working at Great Clips salons, join our Talent Community, and explore salon jobs. You can also contact a salon directly by phone or in-person.
Where do I find a salon’s location and hours?
Use the salon locator on greatclips.com. Enter your city, state, or postal code to find information on Great Clips salons near you.
How can I get coupons?
The cost of a haircut at Great Clips is a great value at the regular price. However, we do offer discounts from time to time. These discounts may take place at various times for the salons in your area due to them being independently-owned.
When should I arrive at the salon?
After checking-in, you’ll see your Estimated Wait Time. You can sign up for ReadyNext texts to receive a text when your wait reaches 15 minutes, letting you know it’s time to head to the salon. Once you arrive, check in at the receptionist desk.
Does Great Clips offer specialty haircuts?
Yes! Great Clips stylists are trained to create a variety of haircuts, including fades, tapers, and other specialty styles. Whether you're looking for a high fade, low taper, or a classic crew cut, our stylists can tailor your cut to match your preference. Just let your stylist know the look you’re going for, and they’ll take care of the rest!
Are Great Clips salons open on holidays?
Great Clips salons are closed Thanksgiving Day and Christmas Day in US and Canada. Operating hours for other holidays vary by location. We recommend checking with your local Great Clips salon to confirm their hours before your visit.
What types of haircuts and haircare services does Great Clips Riverwest provide?
Great Clips Riverwest offers haircuts for men, women, kids, and seniors, including bang, neck, and beard trims. Additional services include shampoo, blow dry, hair styling like updos, and some locations offer perms.
How can I save time when visiting Great Clips Riverwest?
You can use Online Check-In via their website or Great Clips app to add yourself to the waitlist, see estimated wait times, and receive ReadyNext text alerts when your wait reaches 15 minutes.
Do I need to make an appointment at Great Clips Riverwest?
No appointments are necessary. Great Clips is a walk-in salon, but Online Check-In lets you reserve your spot on the waitlist before arriving.
Can I request a specific stylist when I check in online?
No, Online Check-In does not allow stylist requests for privacy and safety reasons, but you can request a stylist in person upon arrival. Using Clip Notes ensures any stylist can deliver a great haircut.
What are the operating hours of Great Clips Riverwest?
The salon is open Monday through Friday from 8:30 AM to 7:30 PM, Saturdays from 8:30 AM to 5:30 PM, and Sundays from 9:00 AM to 4:00 PM. Hours may vary on holidays.
Which payment options are accepted at Great Clips Riverwest?
Great Clips Riverwest accepts Mastercard and Visa credit cards for payment.
Are there any nearby restaurants where I can eat before or after my appointment at Great Clips?
Yes, you can visit Cuisine of India Restaurant or Spicemart for Indian cuisine, Pitaville Mediterranean Grill for Mediterranean dishes, or Sarpino's Pizzeria and Great Wraps for quick sandwiches and pizza.
What nearby places can help me find Great Clips Riverwest easily?
Nearby landmarks include Rivaz Salon and PROMAN Staffing, which can help identify the location on N Aurora Rd in the Riverwest shopping area of Naperville.
Are there any nearby services or shops to visit in the Riverwest area?
Nearby services include automotive repair at Acorn Tire & Service, urgent care at Rapid PCR Testing, and signage services from Fastsigns and FASTSIGNS, making the area convenient for multiple needs.
Does Great Clips Riverwest sell haircare products?
Yes, they offer Great Clips-branded products and popular commercial brands like American Crew, Paul Mitchell, and Sexy Hair.