Business Details
About
Hair SalonBeauty Salon
Great Clips in Naperville, IL provides convenient, affordable haircuts for men, women, and kids. The skilled hair stylists and barbers at Great Clips 1552 N Aurora Rd offer a wide range of services, including haircuts, beard trims, bang trims, and shampooing. We’re open evenings and weekends to fit your schedule, and no appointment is needed—walk in anytime or use Online Check-In to save your spot on the waitlist.
With our Clip Notes, we save your haircut details to ensure a consistent and personalized haircut experience, every time, at every Great Clips salon. Whether you're visiting for a quick trim or a fresh new look, we’re here to make your day great. Stop by and experience friendly service right here in Naperville, IL!
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.1
264 reviews
5 stars
161
4 stars
41
3 stars
20
2 stars
10
1 star
32
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported inconsistent haircut quality, with many experiencing rushed services and unsatisfactory results.
Staff Attitude
Feedback highlighted a mix of friendly and rude interactions, with some stylists being accommodating while others were dismissive.
Customer Experience
Several reviews noted a lack of attention to detail and poor communication during haircuts, leading to dissatisfaction.
Cleanliness and Environment
The salon was generally described as clean and welcoming, contributing positively to the overall customer experience.
Value for Money
While some customers found the prices reasonable, others felt the quality did not justify the cost.
- RNRaghuram NarasimhanNov 9, 20253.0Update - Issue was promptly addressed. Appreciate the follow-up. Terrible experience. The stylist was rude and refused to listen when I tried to explain how I wanted my son’s haircut. She rushed through it in just a few minutes, and the result was uneven and poorly done. Completely unprofessional — I would not recommend this place. Customer service URL provided on the response doesn’t exist/work.
- LSL SSep 12, 20255.0Cut my one year olds hair an did a great job!!!!
- SGsumedh gandhiAug 17, 20251.0This is a very pathetic place to go for haircut!! Please avoid visiting this place. The stylist who gave us haircut was very rude and not even willing to listen to how I wanted my kid’s haircut. When told, she snapped at me and said “I know how to cut, don’t tell me”. This is certainly not a way to speak with a customer. She completed 2 haircuts in less than 10 minutes. Both our haircuts ended up uneven and messy. I gave the tip due to courtesy, which I feel is not worth it. We will not visit again as we do not wish to experience such worst services.
- RKRamu KatipalliAug 10, 20251.0Spend some time with customer this was not first time and back to back bad experiences if customer not happy if you dont take the money the hair will not come back hair will not get attached if we dont pay the money but do it slowly not fast as like fast and furious its like never want to come back there
- SNSteven NAug 4, 20251.0I just had the absolute worst haircut of my life at this Great Clips. The stylist, Melinda, rushed through my haircut in under 3 minutes like she was in some kind of race with her coworker (the one with glasses). There was already a young boy in the chair with her coworker before I even came in—and when I was done and walking out, that boy was STILL in the chair getting his haircut. That’s how ridiculously rushed mine was. She didn’t use a razor for the fade, the line, or even clean up my sideburns. No effort, no care—just a quick hack job and “done.” She didn’t even bother to show me the back with a mirror. When I got home, my wife took a picture, and I was shocked—it was uneven, sloppy, and looked like a nightmare. I paid $21 for this disaster and even tipped her $5 out of courtesy. I then had to go to another salon and pay again just to fix the mess she left on my head. Never come back.
Frequently Asked Questions About Great Clips
What haircare services does Great Clips provide?
Mens, womens, kids and senior haircuts as well as bang, neck and beard trims. Other haircare services include shampoo, blow dry, or hair styling such as an updo. Select salons offer perm services.
What is Online Check-In?
Save time with Online Check-in! See estimated wait times for salons near you and add yourself to the wait list. Once you check in, you can also sign up for ReadyNext text alerts to receive a text message when your wait time reaches 15 minutes.
What can I do with the Great Clips app?
With the Great Clips app, you can save time with Online Check-in, create an account, set favorite salons to see wait times faster, and receive personalized offers, product promotions, and haircare tips right to your notification inbox.
How does Online Check-In save me time?
Online Check-In saves you time when you add yourself to the waitlist, see your estimated wait time, and sign up for ReadyNext texts to receive a text message when your wait time reaches 15 minutes. This lets you spend less time waiting in a salon.
When is Online Check-In available?
Online Check-In becomes available five minutes after the salon opens. We accept Online Check-Ins up to the point where the estimated wait time is as long as the salon will remain open, or 30 minutes before closing time at the latest.
Can I use Online Check-In for all types of services?
Online Check-In can be used for all services except perms and formal updos. Please note that not all salons offer perms. Most salons require an appointment for these services, so please call your local Great Clips salon to inquire.
Can I request a stylist using Online Check-In?
No. For the stylist’s safety, we do not publish their schedules or allow customers to request them using Online Check-In. Great Clips salons use Clip Notes®, which keeps track of any previous haircut you received at a Great Clips salon, so any stylist can give you a great haircut. If you would like to request a particular stylist, be sure to say that when you arrive at the salon and finish your check-in. Note that requesting a stylist may increase your estimated wait time.
If I checked in online, do I need to do anything when I arrive at the salon?
Once you arrive, check in at the receptionist desk to let the stylists know you're there. They will finish checking you in at that time.
Do Great Clips salons sell haircare products?
Yes, Great Clips offers three lines of its exclusively branded haircare and styling products for men, women, and kids, including Solutions by Great Clips®, Tea Tree Solutions by Great Clips®, and GRIT @ Great Clips™. Salons also carry many commercial brands, such as American Crew®, Paul Mitchell®, and Sexy Hair®.
How much does a haircut cost at Great Clips?
Our salons are independently owned and the local salon owner determines prices. More information on pricing can be found on the specific salon’s services webpage. You can also call the salon or walk in anytime.
Does Great Clips color hair?
Great Clips salons do not provide hair coloring services.
Does Great Clips offer perms?
Yes, but not in every salon. If you’re interested in getting a perm, call your specific salon to find out if they offer perms.
Can I make an appointment?
Great Clips is a walk-in haircare salon, so you don’t schedule an appointment in advance. You can simply walk in! Online Check-In can save you time by adding your name to the list before heading to the salon.
Where can I learn about working at a Great Clips salon?
Visit our Careers site at jobs.greatclips.com to find out what’s GREAT about working at Great Clips salons, join our Talent Community, and explore salon jobs. You can also contact a salon directly by phone or in-person.
Where do I find a salon’s location and hours?
Use the salon locator on greatclips.com. Enter your city, state, or postal code to find information on Great Clips salons near you.
How can I get coupons?
The cost of a haircut at Great Clips is a great value at the regular price. However, we do offer discounts from time to time. These discounts may take place at various times for the salons in your area due to them being independently-owned.
When should I arrive at the salon?
After checking-in, you’ll see your Estimated Wait Time. You can sign up for ReadyNext texts to receive a text when your wait reaches 15 minutes, letting you know it’s time to head to the salon. Once you arrive, check in at the receptionist desk.
Does Great Clips offer specialty haircuts?
Yes! Great Clips stylists are trained to create a variety of haircuts, including fades, tapers, and other specialty styles. Whether you're looking for a high fade, low taper, or a classic crew cut, our stylists can tailor your cut to match your preference. Just let your stylist know the look you’re going for, and they’ll take care of the rest!
Are Great Clips salons open on holidays?
Great Clips salons are closed Thanksgiving Day and Christmas Day in US and Canada. Operating hours for other holidays vary by location. We recommend checking with your local Great Clips salon to confirm their hours before your visit.
What types of haircuts and haircare services does Great Clips Riverwest provide?
Great Clips Riverwest offers haircuts for men, women, kids, and seniors, including bang, neck, and beard trims. Additional services include shampoo, blow dry, hair styling like updos, and some locations offer perms.
How can I save time when visiting Great Clips Riverwest?
You can use Online Check-In via their website or Great Clips app to add yourself to the waitlist, see estimated wait times, and receive ReadyNext text alerts when your wait reaches 15 minutes.
Do I need to make an appointment at Great Clips Riverwest?
No appointments are necessary. Great Clips is a walk-in salon, but Online Check-In lets you reserve your spot on the waitlist before arriving.
Can I request a specific stylist when I check in online?
No, Online Check-In does not allow stylist requests for privacy and safety reasons, but you can request a stylist in person upon arrival. Using Clip Notes ensures any stylist can deliver a great haircut.
What are the operating hours of Great Clips Riverwest?
The salon is open Monday through Friday from 8:30 AM to 7:30 PM, Saturdays from 8:30 AM to 5:30 PM, and Sundays from 9:00 AM to 4:00 PM. Hours may vary on holidays.
Which payment options are accepted at Great Clips Riverwest?
Great Clips Riverwest accepts Mastercard and Visa credit cards for payment.
Are there any nearby restaurants where I can eat before or after my appointment at Great Clips?
Yes, you can visit Cuisine of India Restaurant or Spicemart for Indian cuisine, Pitaville Mediterranean Grill for Mediterranean dishes, or Sarpino's Pizzeria and Great Wraps for quick sandwiches and pizza.
What nearby places can help me find Great Clips Riverwest easily?
Nearby landmarks include Rivaz Salon and PROMAN Staffing, which can help identify the location on N Aurora Rd in the Riverwest shopping area of Naperville.
Are there any nearby services or shops to visit in the Riverwest area?
Nearby services include automotive repair at Acorn Tire & Service, urgent care at Rapid PCR Testing, and signage services from Fastsigns and FASTSIGNS, making the area convenient for multiple needs.
Does Great Clips Riverwest sell haircare products?
Yes, they offer Great Clips-branded products and popular commercial brands like American Crew, Paul Mitchell, and Sexy Hair.