SEPHORA

Reviews

• LL

  L

  Jan 26, 2026
  2.0
  I have been a faithful customer of the Sephora in Geneva, IL since they opened. Unfortunately, the store has become messy and cluttered. The sales persons walk right past you, not asking if you need assistance. They are often seen applying their makeup in the mirrors rather than picking up the makeup stations. The testers are all yucky from people testing and the staff not keeping those areas clean. I am increasingly disappointed in this location so I only shop online now.
• CF

  Chris Fuchs

  Dec 29, 2025
  5.0
  My daughter loves it! She says "amazing service, all the employees had a smile on their face"
• RS

  Rafal S

  Oct 1, 2025
  1.0
  We made a purchase at the end of August and tried to return it on the 30th day, within the 30 day return window. We arrived at the store as they were closing the store at 7pm. They locked the door in front of us and wouldn't let us in. From there, the same evening, we decided to go to a Sephora location at Kohls, since they were open till 10pm. Lady there told us that their Sephora is not the same and they used different system, so she won't be able to do anything. The very next day we went back to the original location in Geneva, when we attempted to make a refund they refused to accept the return or even allow an exchange because it was over the 30 day period. If they were to let us in the day before or their Kohls location was part of the same chain we wouldn't have this issue. At the Geneva store they told us to call customer service number and if they authorize return, they will accept it. After an hour on hold, a Customer Service rep told us that indeed their return policy is 30 days and they are unable to authorize anything, so we cannot return or exchange it after 30 days. It was a waste of time and money. This new policy is ridiculous and they are running two different chains under one name and logo, without disclosing it to customers. That's some shady business practice. We won't be shopping at Sephora anymore.
• RB

  randall bajema

  Sep 28, 2025
  5.0
  This review is from Jan. I was in Sephora, Sunday , September 28. Alejandra and crew were so above and beyond helpful, kind, and at the same time professional.
• SB

  sarah bingley

  Sep 18, 2025
  5.0
  elizabeth was so sweet & helpful! she gave me a great perfume recommendation and was super friendly. :)