If I could leave zero stars, I would. I booked a blow-dry and style using my own extensions and personally confirmed the details with the salon owner via conversation and email, including the exact hairstyle and the fact that I only had 30 minutes. I was explicitly assured this could be done within that time frame by Judith, which was reasonable given I’ve had the same style done with extensions elsewhere in the same amount of time.
When I arrived, I was assigned to a junior stylist who took my extensions and left the salon without explanation, leaving me standing there awkwardly for 5–10 minutes with no communication from anyone. I was then told they could not honor the blow-dry at all, despite this being for an event starting in one hour. They told me the stylist I was assigned to was not comfortable handling extensions. This was completely unacceptable.
I requested a follow-up call from Judith, the owner, and four months later I have received no call, voicemail, or acknowledgment. If the owner personally assures you something can be done, do not assume it will actually be honored. I strongly recommend the salon next door instead Alter Ego— they are professional, reliable, and follow through and were able to style my hair with extensions in 30 minutes.