SEPHORA at Kohl's

Reviews

• IR

  Itgirl Richgirl

  Jul 29, 2025
  1.0
  The employee was so rude when I wanted to make an exchange. She was so frustrated for no reason when I was nice. Her makeup looked horrible have no clue why she works at Sephora .
• OB

  Olaoluwa Bode-Omoleye

  Apr 13, 2024
  1.0
  Rude, obnoxious, unhelpful and useless staff.
• JP

  Jennifer Pineda

  Nov 20, 2023
  1.0
  Horrible customer service. I stopped by this location to see if I could return a product. The associate asked me to wait because she needed to charge another person who just got in the line a few seconds after me. I waited for some minutes until she was done with that customer and then another person lined up. Then, I stepped forward because it was my turn but she asked me to move to the side and continue waiting. She said, “I need to attend the next person. You just have a question”. What kind of twisted thinking is that? These people decide if they provide service to you or make you wait longer based on the transaction you are making. When I asked her how long I would have to be waiting if more people keep getting in the line, she continued trying to prove her point about why she was making me wait. She was rude, defensive and disrespectful. The other customer tried to help saying that she could wait. Instead, this associate continues trying to prove her mindset right. I went to return a product and not dealing with someone’s pettiness and arrogance. At the end, I ended living with no support. People like these give a bad reputation to Sephora. I never had such a bad experience in other locations. In fact, customer service is usually good in the location at Southport. However, some members are pretty ignorant and don’t know how to build relationships with customers and help to retain loyal ones. Today, I left with a bitter taste due to someone who doesn’t like her job and has no true knowledge/skills in sales, management and customer service. Some people just get paid for disrespecting customers. I truly regret making time to stop at this location. Sephora Kohl's locations seem to be the worse with people who don’t want to do their job. A true reflection of their poor management system.
• AM

  A M

  Sep 25, 2022
  2.0
  Return policy is shady at this location. Employee told me there is a 30 day return policy for refunds or exchanges. The Sephora website and customer service representative stated past 30 days you can still get a credit or an exchange even without a receipt. Either the staff are not trained properly on Sephora's return/exchange policy, or since it's a Kohls they are making up their own policies.

Frequently Asked Questions About SEPHORA at Kohl's