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Rowan Michigan Avenue - Tribune Tower

4.8
(275 reviews)

Business Details

435 North Michigan Avenue, Chicago, IL
60611, United States
(224) 214-0962
https://heyrowan.com/pages/tribune-tower-chicago-piercing-studio

About

Ear Piercing ServiceJewelry Store
Rowan is all about ears. We offer a fun, celebratory and safe piercing experience for everyone. All our piercings are done by licensed nurses and all our products are hypoallergenic. When we say “Piercing for All”, we mean it. Everybody is invited to this ear party.

Details

  • Free street parkingAvailable
  • Paid street parkingAvailable

Location

Rowan Michigan Avenue - Tribune Tower
435 North Michigan Avenue, Chicago, IL
60611, United States

Hours

Reviews

4.8
275 reviews
5 stars
260
4 stars
0
3 stars
1
2 stars
3
1 star
11

What are people saying?

AI-generated from recent customer reviews

Staff Professionalism

Customers consistently praised the staff, particularly nurses like Tamira, Varynda, and Ariana, for their professionalism, kindness, and expertise during the piercing process.

Customer Experience

Many reviews highlighted positive experiences, especially for first-time piercings, with staff providing thorough explanations and making customers feel comfortable.

Service Issues

Several customers reported issues with appointment management, including cancellations and lack of communication regarding availability, leading to frustration.

Aftercare Guidance

Feedback indicated inconsistencies in aftercare instructions, with some customers expressing dissatisfaction over the guidance provided, particularly for children's piercings.

Jewelry Quality

There were complaints regarding the quality of jewelry, with some customers questioning the authenticity of gold claims and experiencing issues with earrings falling out.
  • GM
    Gabriel Mendoza
    Jan 28, 2026
    5.0
    Went in for my first piercings. The nurse who did the piercings walked me through the steps and made sure to double- and triple-check the placements to make sure I was satisfied. She also explained the aftercare and dos and don'ts perfectly. can't wait for my next piercing!
  • SS
    Samone Swift
    Jan 19, 2026
    5.0
    These ladies are so awesome!!! You are in safe hands because they are all registered nurses with experience!! Specifically, Varynda and Brenda!! (the perfect duo!!)
  • AC
    Andrews Family Channel
    Jan 1, 2026
    5.0
    Thank you for making our daughter’s experience the absolute best. Kristine is AMAZING!!
  • ER
    erin robison
    Dec 30, 2025
    1.0
    This location deserves 0 stars. For the second time we have booked needle piercings online and received the confirmation. When we arrived, no nurse was in store at the booked time to perform the piercing. No courtesy call or message to let us know. The Naperville location at least reached out to let us know and reschedule a time. Terrible service levels
  • SG
    Sydney Graczyk
    Dec 28, 2025
    1.0
    We chose Rowan for my 6-year-old daughter’s birthday because of their reputation for safe, child-friendly piercings. While the staff was kind, the aftercare guidance we were given was inconsistent and directly led to her piercing closing. At the appointment, we were clearly told to clean and twist the earrings daily and that after 30 days we could change them. We followed those instructions exactly. On day 30, removing the earrings was painful for my daughter, and within hours the hole had already closed. Only after this happened did another Rowan employee tell us that young children should actually wait 6 months to a year before changing earrings—which completely contradicts what we were told initially. We spent $169.34 on the piercing, earrings, and aftercare, and my daughter—who worked hard to overcome her fear—was left devastated. When we contacted customer support, they acknowledged the confusion but refused any resolution, citing a strict 30-day policy. For a company that markets itself as nurse-led and child-focused, the lack of accountability and empathy was extremely disappointing. Parents should ask very detailed questions before trusting the aftercare advice given here.

Frequently Asked Questions About Rowan Michigan Avenue - Tribune Tower

Do you accept walk-ins?

Appointments are encouraged, but we welcome walk-ins.

Do you pierce babies?

We pierce babies as young as 2 months old. We require one DTaP vaccine for children ages 5 and under.

Brand Certified Facts from Rowan Michigan Avenue - Tribune Tower

Rowan Michigan Avenue - Tribune Tower partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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