Several customers reported issues with the salon's cancellation policy and management's handling of complaints, leading to dissatisfaction.
Stylist Skill
Many reviews praised individual stylists for their skills, with specific mentions of Marisha, Rachel, and Rose, who consistently delivered excellent haircuts and color.
Atmosphere
The salon is frequently described as welcoming and friendly, with a clean and artistic environment that enhances the overall experience.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about haircuts not meeting expectations and dissatisfaction with management responses.
LH
Lydia House
2 days ago
5.0
If you want gorgeous color - Keris the one for you!! I’ve never been complimented on my hair so much - she’s an artist.
JH
Janet Hernandez
Dec 31, 2025
1.0
Traveled over an hour from Fox Valley for a first-time appointment. Was in contact with the receptionist and told to 'still come in' as I was parking. Walked in 5 mins late and was turned away, yet they still charged me the FULL $100. Absolutely predatory business practice to take $100 for zero service after telling me to come in anyway. Avoid this place if you value your time or money.
DS
Danielle Scheidt
Dec 1, 2025
1.0
I’m honestly really bummed to leave this review but this was my situation:
I made an appointment in late September for a transformational haircut on December 1. This appointment was a huge deal to me. It was going to be my first cut in three years, my birthday present, and honestly something to try to boost my self esteem. I also live about an hour away, so it was a little bit of a hike to get there.
Less than 30 minutes before my appointment (as I’m driving around scoping out a parking space) they call and cancel my appointment. My options were to come in at noon (which at this point would be a little less than 2.5 hours away) or reschedule.
Since I had already used a PTO hours to take the morning off for the cut and didn’t want to wait around for 2.5 hours, I just cut my losses and didn’t reschedule.
I understand people get sick and things happen, but to have an appointment scheduled for months for it to get cancelled 30 mins prior after you’ve driven and hour to get there and used a PTO day is really really brutal.
CD
Candy D
Nov 24, 2025
5.0
I got my hair cut for the first time in nearly 6 years here just a few days ago and I LOVE it!!!! Neftali is amazing if you’re wanting a heavily layered cut and she really listens to what the client wants. I was nervous I would lose a lot of length that I had been growing out especially since I asked for a lot of layers, but I lost almost None besides a tiny trim that I asked for and I am soooo so happy, I will definitely be returning!! ❤️
AU
Amanda Uczen
Nov 14, 2025
5.0
Artists whose medium is hair. It's over my head but I would say they apply biology and architecture to make us individually look the most asthethetically interesting or beautiful that we can. Billy is an amazing human person and friend. I've known him and Amanda for at a bare bones minimum for 10 years. In my 42 years, these are two of the most real people I've met in my existence. Every single time I go, I get compliments from everyone. Family, friends and coworkers. I never feel more confident in myself than right after a gloss and cut here. @Billy and @Amanda you rock, thank you for who you are and what you do for all of us.
Frequently Asked Questions About Rev. Billy's Chop Shop
What are the operating hours of Rev. Billy's Chop Shop?
Rev. Billy's Chop Shop is open Monday from 10:00 AM to 6:00 PM, Tuesday and Wednesday from 9:00 AM to 7:00 PM, Thursday from 10:00 AM to 7:00 PM, and Friday through Sunday from 10:00 AM to 6:00 PM.
Is proof of COVID-19 vaccination required to visit Rev. Billy's Chop Shop?
Yes, proof of vaccination is required for all customers visiting Rev. Billy's Chop Shop, and all staff are fully vaccinated.
What types of payment does Rev. Billy's Chop Shop accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Does Rev. Billy's Chop Shop offer pickup or delivery services?
Yes, they offer both in-store pickup and curbside pickup services.
Is Rev. Billy's Chop Shop accessible for people with disabilities?
Yes, the salon has a wheelchair accessible entrance and on-site restrooms.
Are appointments required at Rev. Billy's Chop Shop?
Yes, appointments are required to receive services at the salon.
What are some nearby dining options customers can visit before or after their appointment?
Nearby restaurants include Paddy O'Splaine's and Nick's Pizza & Pub for pizza lovers, Taqueria 5 De Mayo for Mexican cuisine, and Lutz Cafe & Pastry Shop for desserts and cafe treats.
Which nearby places can help customers with transportation or parking needs?
There is a Shell gas station nearby for fuel and convenience needs, helping customers drive to or from the salon.
What nearby fitness or wellness centers are available around Rev. Billy's Chop Shop?
Nearby fitness options include Valko Jiu Jitsu Studio and Conviction Fitness, a gym and martial arts club, which customers may visit before or after their salon experience.
How can customers contact Rev. Billy's Chop Shop to make a reservation or inquire about services?
Customers can book appointments and view services online at https://revbillyschopshop.com/booking/ and https://revbillyschopshop.com/services/, or contact them via phone at +1 773-248-2887 or email at revschopshop@gmail.com.