MAC Cosmetics

Reviews

• BP

  Betty Perez

  Dec 22, 2025
  5.0
  Great service, thanks Alyssa, my niece loved scent so much she screamed very high pitch, never again. Next time I will give gift and run to other room. I get why people just love Sephora.
• LR

  Liz R

  Dec 9, 2025
  1.0
  The associate processed the wrong return without confirming the order # with me, then refused to take responsibility. She redirected me to customer service that there is nothing she can do instead of acknowledging her error - despite knowing I had already spent significant time on calls to ensure the correct return previously. When I returned to address the issue, she/Brittany was rude, dismissive, and unprofessional, offering a not-genuine apology and shutting down the conversation rather than fixing the situation. This entire experience could have been avoided with basic order confirmation and professional communication. Instead, it became a frustrating and unpleasant situation that led me to return everything and decide not to shop with MAC Chicago again. I’d heard a few horror stories about MAC Chicago but never expected to experience one myself.
• FB

  Friendly Bear

  Oct 31, 2025
  1.0
  Rude staff. Was just looking for some product and one of them asked if they could help. I said I’m looking for some product, literally just wanted a pointer but she couldn’t help. And suddenly, another black staff next to her told me to wait as if I’m bothering them, in a rude way. She looked super annoyed and I immediately walked out of the store. On the way out, I was able to find the product I was looking for on my own. Never visiting again. Horrible customer service.
• JB

  Joseph Bahena

  Oct 21, 2025
  5.0
  Desi is an amazing MAC PRO! I swing by the store semi regularly to pick up a few things whenever there is a new launch and she always helps me out!! Today I hit Gold status on my MAC account and that’s pretty much thanks to her! You can tell she is a seasoned pro because even on busy days in the store she finds the time to help guests try products, check them out by the register, have conversations about any items if you have questions…and make it all look easy! If you’re thinking about visiting this MAC store I would definitely recommend asking for her if you need any assistance because she’s 10/10.
• MC

  Mia Castrejon

  Sep 27, 2025
  5.0
  Just visited for shade match day with my mom and was helped out by Alice. It was busy when we came in but Alice was sure to ask if we needed help after seeing us all aloof. Alice was very kind and made good conversation, they were the kind of person you would always hope would help you out at a store. Outstanding👍