Business Details
About
Cosmetics StoreMakeup ArtistBeauty Supply StoreMAC Cosmetics
Visit us at M·A·C Pro - Shops at North Bridge, Michigan Ave, Chicago to shop best-sellers and new must-haves. Need your products ASAP? Call your local store (312) 595-0952 or select Buy Online, Pick Up In-Store or Same-Day Delivery at checkout.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.3
225 reviews
5 stars
149
4 stars
35
3 stars
19
2 stars1
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff interactions is mixed; while some customers praised helpful and knowledgeable employees, others reported rude and dismissive behavior.
Product Knowledge
Several reviews highlighted the staff's expertise in helping customers find the right products and shades, contributing to positive shopping experiences.
Store Experience
Customers appreciated the store's atmosphere and layout, but some expressed disappointment with the size and organization of the location.
Appointment Issues
Multiple reviews mentioned problems with scheduled appointments, including long wait times and lack of proper service during busy periods.
- BPBetty PerezDec 22, 20255.0Great service, thanks Alyssa, my niece loved scent so much she screamed very high pitch, never again. Next time I will give gift and run to other room. I get why people just love Sephora.
- LRLiz RDec 9, 20251.0The associate processed the wrong return without confirming the order # with me, then refused to take responsibility. She redirected me to customer service that there is nothing she can do instead of acknowledging her error - despite knowing I had already spent significant time on calls to ensure the correct return previously. When I returned to address the issue, she/Brittany was rude, dismissive, and unprofessional, offering a not-genuine apology and shutting down the conversation rather than fixing the situation. This entire experience could have been avoided with basic order confirmation and professional communication. Instead, it became a frustrating and unpleasant situation that led me to return everything and decide not to shop with MAC Chicago again. I’d heard a few horror stories about MAC Chicago but never expected to experience one myself.
- FBFriendly BearOct 31, 20251.0Rude staff. Was just looking for some product and one of them asked if they could help. I said I’m looking for some product, literally just wanted a pointer but she couldn’t help. And suddenly, another black staff next to her told me to wait as if I’m bothering them, in a rude way. She looked super annoyed and I immediately walked out of the store. On the way out, I was able to find the product I was looking for on my own. Never visiting again. Horrible customer service.
- JBJoseph BahenaOct 21, 20255.0Desi is an amazing MAC PRO! I swing by the store semi regularly to pick up a few things whenever there is a new launch and she always helps me out!! Today I hit Gold status on my MAC account and that’s pretty much thanks to her! You can tell she is a seasoned pro because even on busy days in the store she finds the time to help guests try products, check them out by the register, have conversations about any items if you have questions…and make it all look easy! If you’re thinking about visiting this MAC store I would definitely recommend asking for her if you need any assistance because she’s 10/10.
- MCMia CastrejonSep 27, 20255.0Just visited for shade match day with my mom and was helped out by Alice. It was busy when we came in but Alice was sure to ask if we needed help after seeing us all aloof. Alice was very kind and made good conversation, they were the kind of person you would always hope would help you out at a store. Outstanding👍
Frequently Asked Questions About MAC Cosmetics
What are the operating hours of MAC Cosmetics at 540 N. Michigan Avenue?
MAC Cosmetics is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 7:00 PM.
What pickup and delivery options does MAC Cosmetics offer?
MAC Cosmetics offers in-store pickup, delivery, same-day delivery, and no-contact delivery options.
How can I contact the MAC Cosmetics store at Michigan Avenue?
You can contact the MAC Cosmetics store by calling (312) 595-0952.
Does MAC Cosmetics at this location support online shopping?
Yes, you can shop online and choose options like Buy Online, Pick Up In-Store or Same-Day Delivery at checkout on their website.
Is the MAC Cosmetics store at 540 N. Michigan Avenue wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Can I pay with mobile NFC or debit card at MAC Cosmetics?
Yes, MAC Cosmetics accepts payment via debit card and mobile NFC.
Is free Wi-Fi available at MAC Cosmetics in Chicago?
Yes, free Wi-Fi is available at the MAC Cosmetics store.
Which popular attractions or shops are near MAC Cosmetics on Michigan Avenue?
Nearby attractions include Swarovski jewelry store, MCM Chicago fashion boutique, and Starbucks coffee shop, ideal for grabbing a coffee before or after visiting the MAC Cosmetics store.
Are there any hotels near MAC Cosmetics where visitors can stay?
Yes, the Magnificent Mile Marriott Hotel Downtown Chicago and Chicago Marriott Downtown Magnificent Mile are nearby, offering convenient accommodation options for shoppers visiting MAC Cosmetics.
What beauty and spa services can I find close to MAC Cosmetics on Michigan Avenue?
Nearby beauty services include Megan Schnell Beauty Salon & Hair Salon and L'Occitane for cosmetic and hair supply needs, perfect for complementing your visit to MAC Cosmetics.