JCPenney Salon

Reviews

• JH

  Joy Howard

  Sep 5, 2022
  1.0
  I was somewhat disappointed with the service I received this past weekend. First I had a set appointment. The stylist was 30 minutes lates. Professionalism would dictate notifying your next appointment that you were running behind. The receptionist could have notified me. Then the stylist didn't tell me ahead of time that she changed a $20 fee to detangle. Had I known ahead of time I would have done it. Then after a close inspection of my hair when I got home, a trim of between 2-3 inches ended up being a complete hack. My once back length hair is now shoulder length. I didn't ask for that. She also kept pushing other services. I didn't want any more of my hair cut off. I disappointed and will not use that stylist again. While I did tip the stylist, it was a mistake.
• CS

  Carmina Santella

  Jun 5, 2019
  5.0
  I have gone to this place for about 3 years, and they have never failed me. I got an ombre, and it looks amazing. The workers are so kind, I got to talk with 3 of them and I was never bored. I highly recommend this place because they do an amazing job and the staff is lovely. 💓
• KJ

  Kirsten Jai

  May 17, 2019
  1.0
  Just left here after driving 30 minutes from home. Once I arrived, I found out I wouldn't be able to be serviced due to a price inflation that was not previously discussed. Yesterday, when I called to set up my appointment I let them know my hair texture and race due to a lot of stylist not knowing how to do my hair and to book the appointment accordingly. I let her know I was looking for the earliest appointment available and she told me the earliest they had would be 3pm. After I describe my race and my hair texture an opening appeared for 11:30am. That's odd? Did someone cancel with in our five minute conversation? When I arrive to my appointment, I waited to be greeted at the front desk for over five minutes and when someone finally came to the desk and they were very vague and lacked a guinuine greet. Also, apparently my appointment was for 11am? Another women arrives to say that my appointment was booked incorrectly and that the service would be $30 more than the price I was previously quoted. At that time within ten minutes of being there I was already frustrated and the salon smelled like old sewer water. I decided to cancel and I refused to drive another 30 minutes out of my way to come back. When booking a appointment, you should always ask what type of hair texture or if unsure, a consultation should be conducted. Their ’sorries’ can’t give me back the hour I wasted (driving to and from). I will never return. What a terrible first experience.
• EW

  Eugene Walker

  Apr 8, 2017
  3.0
  Department store

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