SEPHORA

Reviews

• AM

  Archana Mohan

  Nov 1, 2025
  5.0
  Had a great time shopping here . Allison at charlotte Tilbury was very sweet and helped me pick what I wanted . The crew is so sweet and nice which makes me come back here . Damian helped me with perfumes and I love love shopping here because the customer service is AWESOME. They are an asset to your stores . Looking forward to coming back here again . ❤️❤️❤️
• KC

  Kathleen Clare

  Oct 19, 2025
  3.0
  I usually love shopping at the Sephora in the Chicago Premium Outlets — the team is great, and the store always has amazing products. One of the main reasons I go to this location is because of Sassy. She’s incredible! Her customer service is unmatched, and over time we’ve become friendly because she’s consistently gone above and beyond to help me find the right skincare and makeup. She’s one of the best employees Sephora has, hands down. Unfortunately, during my last visit, I had a disappointing experience with the store manager, Katie. While Sassy was about to help me, Katie interrupted us in a way that made me feel disrespected as a customer and was also discouraging to see how she spoke to Sassy in front of me. Even though Sassy and I have built a friendly rapport through her excellent service, I still expected to be treated like any regular customer. It was disheartening to witness that kind of behavior from management, especially when most of the staff are so kind and professional. I hope the leadership at this location can reflect the same respect and positivity that the rest of the team — especially Sassy — always provides.
• BB

  Brooklynn

  Oct 16, 2025
  5.0
  kim was a great help! we talked about the haus labs foundation :)
• BC

  Bridget Cooper

  Aug 4, 2025
  5.0
  I had a great first visit to this location. I needed to be color matched and the girl was so helpful. I wish I got her name! She made some recommendations that I purchased but she was helpful and not pushy. Very easy going. Then I had Sassy at the checkout and she was super friendly and made some recommendations for skincare. They pretty much had what I was looking for in stock except for some new products that were sold out.
• AT

  Adrianna Taucher

  Jul 16, 2025
  5.0
  Kim was amazing! She’s very kind hearted, and easy to approach. She perfectly assisted my family and I throughout our experience. Thank you so much Kim :)!

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