Lush Cosmetics Jordan Creek

4.5
201 reviews

About

Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply StoreLUSH
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Our manufacturing facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit First Nation, Anishnabeg, Chippewa, Haudenosaunee, and Wendat. As guests on this land, we act to repair past harm in allyship with Indigenous People everywhere.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Lush Cosmetics Jordan Creek
101 Jordan Creek Parkway, West Des Moines, IA
50266, United States

Hours

Reviews

4.5
201 reviews
5 stars
153
4 stars
21
3 stars
16
2 stars
3
1 star
8

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, knowledgeable, and helpful, providing excellent customer service.

Product Quality

Customers rave about the high quality and variety of products, particularly bath bombs and natural options.

Store Environment

The store is noted for its inviting atmosphere, cleanliness, and pleasant scents, although some customers found the smell overwhelming.

Pricing Concerns

While many appreciate the quality, some customers feel the products are overpriced.

Mixed Experiences

A few reviews mention negative experiences related to customer service or store policies, indicating inconsistency.
  • AH
    Alma Hadziomerovic
    Dec 29, 2025
    5.0
    First time shopping at Lush. Rosemary helped me and she was amazing. She recommended King of Skin, and it kind of changed my life. I can’t believe I lived this long without knowing about it. Huge thanks to Rosemary for the thoughtful recommendation and such a great first experience.
  • AC
    Amanda chinowth
    Dec 28, 2025
    2.0
    Love their product however the stores stopped holding one of the products that I love and was told to buy online so I did and when it says buy your own risk for certain things it means it because they package things horribly so that there is nothing but risk especially for the multiple ones they don't put them in bags cases they stick them in a section of the box and cover it with packing peanuts so if it's warm you lose out because it's very unlikely it will not melt and the website basically says you're out of luck if it melts there's no returns for that they also packaged their other stuff like that too so we got cream from them as well because a family member has eczema and that came partially open and spilt in the box because of how bad it was packaged I'm still likely to buy things in store but I will never buy online from them again because their products cost a large amount and they don't even have the respect to pack properly
  • ES
    Elma Sinanovich
    Dec 22, 2025
    5.0
    They’re AMAZING! Also, I heard they’re Pro-Palestine, so another reason to love and shop here especially during the holidays.
  • KG
    Kathryn Lee Gedden
    Aug 13, 2025
    5.0
    The staff was friendly but didn't try to oversell. They made it clear they were available for any questions.
  • DC
    David Campbell
    Aug 11, 2025
    5.0
    My first time visiting a Lush store- my wife made me go inside with her haha I’ll say once inside I couldn’t get enough of looking over all the products offered. Everything is top quality I really like all the natural options. Aside from my wife’s shopping I ended up getting my own items too, soap and bath bombs. Gentlemen, give this shop a look you’ll find yourself something for sure! The store was very clean and inviting the staff were friendly and knowledgeable. I had a 5 star experience here.

Frequently Asked Questions About Lush Cosmetics Jordan Creek

What types of products does Lush Cosmetics Jordan Creek offer?

Lush Cosmetics Jordan Creek offers fresh, handmade, cruelty-free, and vegetarian products including bath bombs, bubble bars, hair treatments, hair masks, shower gels, toothy tabs, body scrubs, face cleansers, face moisturizers, and body lotions.

What are the store hours for Lush Cosmetics Jordan Creek?

The store is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.