SEPHORA at Kohl's

Reviews

• PR

  Perla Robles

  Jul 16, 2024
  1.0
  This place sucks! The two by girls there were rude and not helpful. Asked about a shade said she didn’t knew that I had to match myself! Terrible customer service
• NH

  Niki Hinton

  Nov 8, 2023
  1.0
  Today is Wed Feb 8 at 11:20am. I asked for help finding a liquid eyeliner in brown. A woman with short dark hair walked me to an area with eye liners and said that they do not have any in brown. I said that was surprising and decided to look for myself. I found 4 different brands of the brown liquid eyeliner I was looking for. I went to the register where the woman who “helped” me was standing, along with two other associates. I told her that I was able to find 4 different brands of the item I was looking for. I then asked if any of the three associates could help guide me on which ones were good. The woman who I originally spoke to shrugged, and a nice associate (wearing a hijab) said she wasn’t familiar with them. The third associate (who had long blond hair) was standing behind the register and only a few feet from me ignored my request and was busy looking at her phone. I asked her again if she could help and she said “oh I don’t know I just got here.” Then she looked at the eyeliners I had brought to the counter and suggested a couple, which I purchased. She then said they just got a shipment in and maybe that’s why the other associate wasn’t aware of them. This made no sense as the original associate hadn’t looked in any of the places I had found them. I looked at the associate ringing me up like “oh come on” and then she glared at me like she was some kind of school yard bully and spoke in a rude tone to me as she rang me up. As I walked away I could hear them snickering. So, if you’d like to be treated poorly by at least two associates who are very disinterested in actually helping customers I highly recommend coming here.
• LK

  LaKota Kilgore

  Oct 16, 2022
  5.0
  Alex is incredible! Anytime I go in & see him or hear his voice I am instantly happy & excited to get his help. His customer service skills are top notch & in a genuine way. I feel so at ease talking with him, feel heard & cared for. I hope he’s paid well especially through the holiday season. He stands out & so deserves it. Appreciate my pleasant experiences here at this Clive Sephora located in Khols.
• LS

  Layla Sollazzo

  Jan 9, 2022
  5.0
  I have NEVER had such a great experience at any Sephora as I have at this one. Couple weeks ago and older gal helped me find some GREAT products to add to my skin regimen and last night Alex did the same!! I could go on for days about how amazing my service is. Never been to a location that has so many just KNOWLEDGEABLE employee's. It didn't feel like the typical sales rigmarole- seems like people that actually are knowledgeable and educated about all kinds of different products to suit every skin type. My skin and I thank the employees of this Sephora :)
• RC

  Richi C

  Aug 22, 2021
  5.0
  So chic!

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