SEPHORA

Reviews

• KA

  Kelsey Avalon

  Apr 5, 2026
  5.0
  I had the best experience at the Sephora Waikiki—seriously one of the most helpful and welcoming Sephora visits I’ve ever had! A huge shoutout to Ikaika, who went above and beyond to help me. He was incredibly knowledgeable, patient, and genuinely cared about finding the right products for me. He took the time to listen, made thoughtful recommendations, and made the whole experience feel easy and fun instead of overwhelming. The store itself is beautiful, well-stocked, and has such a great energy, but it was Ikaika’s customer service that truly stood out and made my visit memorable. If you’re in Waikiki, definitely stop by—and if you can, ask for Ikaika. You’ll be in the best hands!
• MH

  Mylaejah House

  Feb 7, 2026
  4.0
  Today I had an awesome experience with a beautiful and she was BEYOND helpful . She went out of her way to make sure I got what I needed and it wasn’t too costly . She was super snazzy and I loved her personality very light person ( red nails and stars on it ) I came in a few days before this to ask what I needed for my eyebrows and they were so rude ! It was a Hispanic girl. Basically left. Me for dead!
• RM

  rachel majetic

  Dec 7, 2025
  3.0
  The setup inside is overwhelming, and combined with how crowded it was, I ended up leaving. I’ll stick to shopping online.
• A

  쭈그링

  Nov 30, 2025
  5.0
  쇼핑 필수코스! 종류가 다양하고 테스터도 충분히 해볼수 있고 친절한 직원 덕분에 재밌게 쇼핑할수 있었다. 본품 외에 미니사이즈 제품이 많아서 특히 좋았다.
• AP

  Andelena Pinkerton

  Nov 24, 2025
  4.0
  This morning, while on a business trip, I left my hotel and walked over to the nearby Sephora. I was genuinely excited to see one so close by, especially since I shop at various Sephora locations several times a year. Walking into a nearly empty store with at least eight employees, I initially felt like I had hit the jackpot. That feeling quickly changed when I asked for help. I’ve worn the same makeup line, ILIA, for many years and was excited to try the many new products they recently released. I simply wanted assistance from choosing the correct shades and guidance on how to properly apply them. The First Gentleman Ricky I spoke with was very kind and found someone to help me. That associate assisted me briefly before passing me off to another employee Lei. Unfortunately, this employee Lei made the experience very uncomfortable. While I was explaining that I wanted help and information — not a makeover — she repeatedly told me she was not giving me a free makeover, something I never asked for. Despite clarifying this multiple times, she continued to repeat the same statement. Eventually, after helping me with only a couple of items, insisting do each half of my face different she walked away, leaving my makeup mixed up and with no clarity on which shades I preferred. The overall interaction felt dismissive and frustrating. Lei maybe you need to be retrained! Typically, I spend between $500–$800 per visit at Sephora. This time, due to the poor service, I spent just over $100 and ended up purchasing only items I already use instead of the new ILIA products I was excited about. That said, I do want to give credit where it’s due. Several other employees were extremely kind and helpful, assisting me with skincare products from other lines, which I appreciated. Their professionalism stood in stark contrast to the negative experience I had with the one associate. A big thank you to Ricky, Racheal and Sumo. I truly hope this feedback helps improve consistency in customer service, as Sephora is usually a place I look forward to shopping. ⸻

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