AR
Ayana Rashay
Oct 27, 2025
I picked up a Doordash earlier today from this location & was given an EXTREMELY hard time from one of the supposed " managers " . She was claiming that I needed to either show her a barcode for them to scan on their end , or my ID , in order for them to confirm the pick - up .. which simply was not true . I always pick up from the Ala Moana location , & this has never been the process , so I was a little confused . Usually for these kinds of orders , I let them know I'm picking up for Doordash , give them the customer's name , & they hand me the order . Doordash then prompts US ( the delivery drivers ) to scan a barcode , which is usually stapled to the order bag . But , there is no barcode that pops up for THEM to scan on OUR phone . I showed her the app which showed the customer's name , address , phone number , the order number , etc .. Yet , she was still adamant about needing to see a barcode , claiming that Sephora is very , very , very strict when it comes to DoorDash because its a 3rd party service , etc etc etc .. She was wanting me to call into Doordash so that she could enforce this point to them , also . It was like talking to a wall . At one point she did go to get a 2nd opinion from another manager who allegedly confirmed this . I requested to speak with this other manager multiple times & she refused saying that " She's just going to say the same thing " . I was in there for over 30mins - as I called Doordash support . I told her that if I cancelled the order , it would negatively affect my rating ( but moreso , this was a high paying order , so I wanted the money :) . After asking about 4-5x , she finally allowed me to speak with the other manager who confirmed to her that she was wrong . Apparently , she had misunderstood the protocol for this ? My thing is , if you didnt know what you were talking about , or what the protocol was , what was the motive behind BLATANTLY LYING , over & over again as if you did ? .. condescendingly claiming that Sephora is ohh - so strict . The energy that I got from this interaction was that I was being profiled &/or treated like I was doing something fraudulent , as if I was going to steal this order . I could literally open my own Sephora store at this point , if I wanted to . Being treated like this is disgusting . Everyone is going through their own shit . Life is hard as it is . Noone has time to be dealing with weird or poor treatment from literal strangers when youre just out & about trying to shop , or do your job , or earn a little extra money . Idk what her motive was behind giving me such a hard time , but it was annoying & completely unnecessary .. It's about to be 2026 . Catch up , or go sit down somewhere . The interaction was stressful , & it took time , energy , & MONEY out of my pocket ( as 1 customer did cancel their order due to the extra time I spent in there ) . Yet , I was still kind & patient with her .