Cosmetics StoreBeauty Supply StoreGift ShopHair Care Supply StorePerfume StoreParty StoreCorporate GiftsCorporate Entertainment ServiceLush Limited
We want everyone to have a comfortable and enjoyable visit to our shop. Here’s what you can expect when you visit us:
Our shop is located on a busy high street. Surrounding areas do have cobbled pavements.
Our entrance is step-free.
Our shop has an open layout, however, can get busy at peak times, but our team is always happy to help with navigation. Our team can bring a remote till to you so you can complete your purchase wherever you’re most comfortable.
Our products and testers are dispersed around the shop and are at different heights. Staff are happy to bring products to you for closer look or try out when you're in the shop.
The shop is fully wheelchair accessible.
Assistance and support dogs are always welcome in our shop.
We’re happy to communicate in writing or use gestures if that helps.
If you’d like to chat with us before your visit or need specific assistance, please give us a call on 01904 651268 or email york@lush.co.uk. We’ll do everything we can to make your visit smooth and enjoyable.
Had a great time at Lush! Harry B. made the whole experience brilliant. He gave me a free face mask, which was really helpful, and I ended up buying the moisturiser he recommended. Great service, no pressure, and a lovely atmosphere. Thanks, Harry!
JX
Joanna x
Jun 10, 2026
5.0
Came out of the store smelling like lush perfumes which is what I love to smell like 😍😍 one of the girls who works there was really lovely, paid a compliment to my bag! Don't know her name but she had blonde hair and she was very friendly 🫶🏻
I love how all the bath bombs were colour co-ordinated by the window at the back 🛁🌈
Lovely! 😍
AL
Ashton Lang
Jun 8, 2026
5.0
I came in here today to buy a gift for my sister’s 18th, I had no idea what I was looking for really but the staff made this so much easier for me. A massive shout out specifically to Amy, she was conversational and extremely helpful, she walked me through a few different gift sets and bath bombs, all whilst trying to stay within my budget. The service was beyond impressive and I’m sure my sister will be grateful I had someone to help get her the right gift. Honestly this store and their staff are a godsend 🙏
JT
Jill TAYLOR
May 28, 2026
5.0
I went into lush today after receiving some awful news from my best friend and I wanted to cheer her up. I was immediately approached by Amy who was wonderful, she went above and beyond and really made a difference to what was a rubbish point of my day! You showed such kindness and I will not forget! Amazing staff member, she’s a keeper
GC
grace clutton
May 23, 2026
5.0
just went in and was served by emily, who had amazing customer service skills and helped me out after having a day of hell with a small gift for free. i was looking for scents to match an orange scented perfume, and had absolutely no clue on what would match, but emily was quick to help and instantly found massage bar and lotion that matched exactly what i was looking for. i was spoken to by all members of staff on the shop floor and all were truly amazing and so easy to chat to. always have a great time going in but my experience today was exceptional!
Frequently Asked Questions About Lush Cosmetics York
Do Lush do vouchers?
We offer gift cards that can be topped up to any amount.
Do you offer Click and Collect?
Yes we do! Order online and select Lush York as your pickup location.
Do you offer refills?
We do not currently offer refills but we do take our plastic packaging back to be recycled in house! You can claim a free fresh face mask in store by bringing back 5 clean, black, Lush pots in to be recycled. Alternatively, you can use each returned pot as a 50p discount against your transaction.
Do you do children's parties?
Yes. They last an hour and a half, cost £25 and include product making and exclusive products as gift bags. Give us a call, drop us an email or pop in store to get booked in!
Do you have a Spa?
You can purchase spa experiences at the York store. Our closest spa is Leeds.
Are your products vegan/vegetarian?
100% of our products are vegetarian. 86% of them are vegan too! And all of our products are never tested on animals.
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