Cosmetics StoreBeauty Supply StoreGift ShopHair Care Supply StorePerfume StoreParty StoreCorporate GiftsCorporate Entertainment ServiceLush Limited
We want everyone to have a comfortable and enjoyable visit to our shop. Here’s what you can expect when you visit us:
Our shop is located on a busy high street. Surrounding areas do have cobbled pavements.
Our entrance is step-free.
Our shop has an open layout, however, can get busy at peak times, but our team is always happy to help with navigation. Our team can bring a remote till to you so you can complete your purchase wherever you’re most comfortable.
Our products and testers are dispersed around the shop and are at different heights. Staff are happy to bring products to you for closer look or try out when you're in the shop.
The shop is fully wheelchair accessible.
Assistance and support dogs are always welcome in our shop.
We’re happy to communicate in writing or use gestures if that helps.
If you’d like to chat with us before your visit or need specific assistance, please give us a call on 01904 651268 or email york@lush.co.uk. We’ll do everything we can to make your visit smooth and enjoyable.
Alysha served me yesterday and was an absolute angel
She shared her expertise in scents and gave me time to choose she was ever so kind and thoughtful and her service deserves to be praised! Thank you so much 😊
ES
Emma Sockett
Sep 22, 2026
5.0
Walked in today with headphones in to browse on my own for a bit which was respected by staff. I then decided I would like some help finding a strong perfume that lasts a while. I approached two people with dark hair, they looked to be manning the bath bomb demonstration stand. One of the girls helped me and was really patient while I tried the perfumes to find one I liked, explaining the difference between the perfumes and the body sprays. She was really lovely and informed me of the recycling scheme. Great experience
KM
Karina Milvydaite
Sep 18, 2026
5.0
Great customer service! was assisted by the lovely Charlie , was super helpful to me and my friend <3
LG
Laura Grace
Sep 14, 2026
5.0
Thank you Lillian who delivered exceptional customer service today. Helping me find the perfect bath bomb for my little one with sensitive skin.
You truly exceeded our expectations! We will back again soon! Thanks!
CC
caitlin
Sep 11, 2026
5.0
I was having a look at some hair products since I have curly hair and Amy offered to do my hair for me with the curl power cream and sticky dates spray!!! She was so so nice and made my hair look and smell GORGEOUS XXXX and she gave me free product/ samples!! I already love Lush but I will definitely be going back if she’s in!!! Literally the best experience ever xxxx
Frequently Asked Questions About Lush Cosmetics York
Do Lush do vouchers?
We offer gift cards that can be topped up to any amount.
Do you offer Click and Collect?
Yes we do! Order online and select Lush York as your pickup location.
Do you offer refills?
We do not currently offer refills but we do take our plastic packaging back to be recycled in house! You can claim a free fresh face mask in store by bringing back 5 clean, black, Lush pots in to be recycled. Alternatively, you can use each returned pot as a 50p discount against your transaction.
Do you do children's parties?
Yes. They last an hour and a half, cost £25 and include product making and exclusive products as gift bags. Give us a call, drop us an email or pop in store to get booked in!
Do you have a Spa?
You can purchase spa experiences at the York store. Our closest spa is Leeds.
Are your products vegan/vegetarian?
100% of our products are vegetarian. 86% of them are vegan too! And all of our products are never tested on animals.
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