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Welcome to Lush Ipswich! Our store has a large double door which opens outwards, and is pinned back during opening hours. There is a slight incline entering the store, that is textured to avoid slipping and provide grip. Our store is on one flat level and well lit. The inside of the store has predominently recycled-plastic units lining each side of the wall, and there are waist height product display units running through the centre of the store with wide, clutterfree pathways either side. The till is easily accessible from all areas of the store and is located at the front of the shop on the right hand wall. We are now providing a Order and Collect service via the Lush website (www.uk.lush.com) where customers can order and pay online, ...
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.