The Spa at Mandarin Oriental Hyde Park, London, designed by Adam D. Tihany, blends traditional Chinese fashion and symbolism in a modern, harmonious setting. Located in Knightsbridge, The Spa offers an extensive menu featuring signature therapies and treatments from premium brands such as Clinique La Prairie and Biologique Recherche. The extensive menu also combines Mandarin Oriental’s own signature therapies and the best of British natural treatments from OSKIA and Lola’s Apothecary and it is home to The Sleep Concierge, offering sleep-inducing hypnotherapy, and award-winning Bastien Gonzalez Pedi: Mani: Cure Studio. It boasts 13 luxurious treatment rooms, including a couple’s Oriental Suite and a Rasul water temple, ideal for relaxatio...
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.