In the heart of West London, Westfield is the biggest shopping centre in Europe and home to one of the biggest Lush stores in London... White City! Alongside offering five star customer experience, we are also host to many in-store parties, so many in fact that we are the number one Lush store in the world for in-store party sales!! You'll be able to get hands on with all our products through demos and tailored consultations delivered by our expert team. We'll find the right product to fit your needs and if you're still unsure, take home a sample! Our team is ready to ensure your shopping or party experience is truly amazing by providing you with in depth knowledge of our 100% cruelty free, vegan and vegetarian products.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.