CHANEL Fragrance and Beauty

Reviews

• TJ

  Tina Johannessen

  Jun 18, 2026
  5.0
  I would like to thank the woman who helped me pick out the perfect gift for my bridesmaids, and for the perfect packaging. So grateful. My bridesmaids has never had anything from Chanel so this will be such a wow factor 💕💕💕
• MM

  manuks

  Jun 1, 2026
  5.0
  Great customer service
• KA

  Katia Airosa

  May 25, 2026
  1.0
  Before I entered to the CHANEL shop in Batersea shopping centre, I asked my friend to take some pictures of me that is when the security approached us in rude and intimating manner instead of speaking politely. Inside the shop, I asked for help choosing a make up shade for my skin tone and for pricing information. Several sales assistants looked at me dismissively and ignored me before one assistant finally decided to help, despite of the shop not being busy, I was the only person in the shop and the CHANEL shop in the Batersea pretty small. The overall attitude and the body language started from the security guard and the staffs except the one that at end helped me, made me feel unwelcome, judged, and deeply uncomfortable. I left the shop feeling disrespected and truly disappointed by the experience. I expected more from a luxury brand store.
• SR

  S Ramz

  May 11, 2026
  5.0
  Harriet thank you so much for skin match me yesterday and sharing your views on on fragrances too. Will defiantly come back for more tips! Great customer service! give the girl a RAISE!
• JN

  Jenny Nixon

  Mar 25, 2026
  5.0
  I came in on Tuesday 24th March with my daughter and was helped by Amber. She was so helpful and advised my daughter on the correct cream bronzer. Very knowledgeable and lovely thank you Amber