SEPHORA

Reviews

• AW

  Alex W

  Mar 24, 2026
  5.0
  The staff were so kind and friendly and I am very grateful to Ms. Aiesha for helping me out with my purchases. I usually go for drugstore makeup, but I wanted to get the good stuff bc I was a bridesmaid in my friend’s wedding. Aiesha helped me from the very beginning and I never felt like she was pushing me to make purchases. My makeup held up very well the day of and I’m so appreciative for your helpful team. Thank you!
• LS

  Leila Shelton

  Mar 2, 2026
  5.0
  Brought a foundation and was not pleased after I got home. I returned it and a young sales lady (Tyler) processed it and spent 20 minutes assisting me finding something else. We tested several products and her patience with a smile was really appreciated.
• ES

  Eun Mi Sohn

  Feb 13, 2026
  5.0
  Very Clean and organized! All the employees are very nice and kind. I really enjoyed my shopping.
• JH

  Justin Hauglum

  Feb 6, 2026
  5.0
  Everything was very nice. I was shopping for my wife with just pictures of what she wanted. They were very happy to help me and had alot of patience, as I know NOTHING about makeup. I would go back again to shop for my wife without hesitation. Great experience.
• MK

  Mariah K

  Jan 26, 2026
  1.0
  Uncomfortable customer service experience I am writing this review with respect, but also with honesty. I have visited this store several times, and unfortunately, on three different occasions, I had uncomfortable interactions with the same employee. Because this employee does not wear a name tag, I am including a brief description strictly for identification purposes. She is tall, with dark hair, a medium-dark complexion, and a heavy-set build. I want to be very clear that there are other employees with similar features who are kind, respectful, and provide excellent service. This feedback is directed only at the specific behavior experienced and not at anyone else. I understand that associates routinely check on customers, especially in a cosmetics store. However, the tone, facial expressions, and body language used by this particular employee felt unwelcoming and dismissive rather than helpful. At times, her attitude made me feel as though I was not welcome in the store, even though I was simply shopping as a customer. On my first visit, after spending time browsing, she approached me and said, “Still you here?”, which immediately made me uncomfortable. On another visit, she asked, “You ok?” in a way that felt uneasy. When I replied that I did need assistance, she said she was busy and walked away. She never returned, even though I waited. Later, I noticed her standing near the entrance without assisting customers, while another employee kindly helped me and provided excellent service. I want to clarify that when I shop here, I take my time because I am carefully selecting cosmetics, and my visits always result in a purchase. Feeling watched, judged, or dismissed negatively affects the shopping experience. Additionally, the store has recently appeared disorganized and not as clean as before, which also impacts the overall experience. I am sharing this feedback respectfully and constructively, with the hope that management can address consistency in customer service and overall store standards. I truly appreciate the team members who are professional, welcoming, and attentive.

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