SEPHORA at Kohl's

Reviews

• GA

  Grayson Adams

  Oct 27, 2025
  5.0
  Hailey and Maha were super helpful, it was a personal topic that I needed assistance with and they made me feel comfortable and provided me with proper assistance in an ample amount of time!
• CB

  Carmen Bennett

  Feb 15, 2025
  1.0
  The customer service is horrible. I was standing at the counter waiting for two employees to turn around and greet me, but instead one girl walked away still didn’t acknowledge me nor did she let the coworker know that I was there. Eventually she turned around and finally came to scan my items for purchase, but she was also in a conversation with another customer next to me. The customer service from the girl who has two braids and a part down the middle who’s a black women.When I walked away after I paid for the items she proceeded to laugh and talk about me with the customer that was standing next to me who was a white women. She was definitely treated better than me because of the the color of my skin. It was so very obvious. I’m not writing this because I don’t like the store. I’m writing this because of the experience I received from another black women who looks down on other black women. This happened today around three pm. Look at the cameras and see if you can determine if what happened is plausible.
• CC

  ciaociao

  Jun 28, 2024
  1.0
  2 times I told the associates I was just looking around, because that’s how I relax after a day of work, and I love reading reviews and ingredients descriptions before I purchase something for my sensitive skin, and 2 times they came towards me for help, or were standing around. That’s very irritating for someone who wants to shop in peace. If we need help, we ask. If you’re really bored, you can remove the amount of dust that I saw flying each time I picked up products.
• MM

  Mjé

  Sep 13, 2023
  5.0
  My time in Sephora was spent browsing and discussing products with Lenora. She has an amazing personality & knowledgeable. I came in for skin care products for Black women with hyperpigmentation and she led me to 2 products that have worked wonders on my skin. While walking around the store, I told her what make up products I use and she guided me to some amazing new products and I left with more than what I came in for. 😂 Upsell OK! It was worth every dime. Thanks Lenora💛
• LP

  Latoya P

  Aug 8, 2023
  5.0
  Hannah and Debbie gave great customer service!

Frequently Asked Questions About SEPHORA at Kohl's