SEPHORA

Reviews

• AJ

  Ashley J

  Dec 26, 2025
  1.0
  Stopped in to do a quick return and exchange, Yenna refused to do it for me at the little side register where people have helped me before. The line for the main register was wrapped around the entire store and I am on my way to meet someone in one hour. Sephora already embarrassed me by sending me DAMAGED product that I tried to give to someone as a gift, and then their representative in store wasted my time. She could have led with the refusal to help me and I would have just left immediately. Additional complaint: several weeks prior to the issue yesterday, I brought an item in to exchange, as i had received it in the mail already opened and partially used. Your employee that day processed it as a return instead of exchange and now I am having issues with another item on that same order and have been shorted on the amount to be refunded. Your location is poorly staffed and trained and is causing more issues than it resolves. I am filing a complaint against your location woth Sephora headquarters.
• RR

  Rachel

  Dec 6, 2025
  5.0
  Erica (I hope that is the right way of spelling her name) was a huge help. I have no makeup experience and she helped me, and recommended me makeup to use. Huge shout out to her!
• CT

  Cynthia Trask

  Nov 4, 2025
  5.0
  My daughter and I had an amazing experience with Jared. He was so courteous and helpful and recommended some great products for me. When I go back, I will definitely be asking for Jared to help me!
• CC

  Christy

  Oct 18, 2025
  1.0
  Came in early this morning to avoid the crowd, so the store wasn't busy. 2 ladies that worked there saw me enter, as we made eye contact. I was looking for and had questions about different shampoos. No one spoke nor assisted me. I was in the shampoos area for quite a while and one worker looked at me and walked the other way. Good luck if you have any questions.
• LL

  Layan

  Oct 12, 2025
  5.0
  SEPHORA at the outlet is absolutely amazing! Everyone was so helpful, friendly, and knowledgeable. The store itself is beautiful, well organized, and has everything you could want. The workers made the shopping experience so enjoyable this place truly deserves attention. Highly recommend visiting if you’re nearby!

Frequently Asked Questions About SEPHORA