Business Details
About
Hair SalonBeauty Salon
Great Clips in Cumming, GA provides convenient, affordable haircuts for men, women, and kids. The skilled hair stylists and barbers at Great Clips 551 Lakeland Plaza offer a wide range of services, including haircuts, beard trims, bang trims, and shampooing. We’re open evenings and weekends to fit your schedule, and no appointment is needed—walk in anytime or use Online Check-In to save your spot on the waitlist.
With our Clip Notes, we save your haircut details to ensure a consistent and personalized haircut experience, every time, at every Great Clips salon. Whether you're visiting for a quick trim or a fresh new look, we’re here to make your day great. Stop by and experience friendly service right here in Cumming, GA!
Details
- Requires appointmentNot available
Location
Hours
Reviews
3.7
230 reviews
5 stars
123
4 stars
33
3 stars
12
2 stars
13
1 star
49
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Feedback on staff varies widely; some customers praise specific stylists like Cindy and Kim for their skills and friendliness, while others report rude and unprofessional behavior from different staff members.
Customer Service
Many reviews highlight poor customer service experiences, including long wait times, lack of communication, and rude interactions, particularly with children.
Haircut Quality
There are numerous complaints about the quality of haircuts, with several customers expressing dissatisfaction with the results, including uneven cuts and not following requested styles.
Positive Experiences
Despite the negative feedback, some customers report positive experiences, particularly with certain stylists who provide excellent service and haircuts.
Pricing Issues
Customers have expressed frustration over pricing, particularly regarding coupon acceptance and unexpected charges, leading to dissatisfaction with perceived value.
- JHJames HicksNov 30, 20255.0Cindy, at this location is the absolute best. She is very nice & makes you feel more like a friend than just a customer.
- PKpreetha krishna kumarNov 24, 20251.0Worst service. Had hair cuts for my two kids. My elder kid didn’t get the cut he wanted. The dresser was rude when I requested to cut a little more. On top of that, I had to wait for an hour to check out. I paid more since I couldn’t use the coupon that I bought from them. Very disappointing service.
- KTKrystal TNov 24, 20251.0I brought my daughter here for a trim. No greeting or hello…not even a glance. We stood in line near the register waiting to sign in while someone else was getting checked out. Ten minutes later the woman still couldn’t figure out the register. Then, a man walked in the door and was greeted and asked if he signed in online. I guess I was invisible?? There were two people working and I guess no one could see me. Walked out at that point. Won’t be going here again!
- BKBarbara KramerNov 13, 20255.0I have been going to Great Clips in Lakeland Plaza or 18 years. I have also been going to Cindy who has been there since I started. She is amazing and I always walk away with a great haircut. I love that as it’s growing out it keeps it shape There are good beauticians and bad beauticians. You can go to a very high end beauty shop and get a bad beautician and I want you to know that Cindy at Lakeland Plaza is a great beautician. Now that I’ve told you all about her, I will probably never be able to get in to see her because she will be busier than she already is. You don’t have to pay top dollar for a great haircut. You just have to get a great beautician who knows how to give a haircut. Tell Cindy Barbara sent you. You will be glad you did.
- JRJennifer RenfroeNov 12, 20255.0My visit included wash, dryer, cut, style. I met my stylist, Dr. Bernard Evans, the first time back in April. My experience then and now was much more than a visit to the salon. It was enriching and you leave with much more than a salon experience. Its more like a spiritual experience. If you want an excellent stylist and enriching conversation, sign in and hope you are fortunate enough to get Bernard's chair.
Frequently Asked Questions About Great Clips
What haircare services does Great Clips provide?
Mens, womens, kids and senior haircuts as well as bang, neck and beard trims. Other haircare services include shampoo, blow dry, or hair styling such as an updo. Select salons offer perm services.
What is Online Check-In?
Save time with Online Check-in! See estimated wait times for salons near you and add yourself to the wait list. Once you check in, you can also sign up for ReadyNext text alerts to receive a text message when your wait time reaches 15 minutes.
What can I do with the Great Clips app?
With the Great Clips app, you can save time with Online Check-in, create an account, set favorite salons to see wait times faster, and receive personalized offers, product promotions, and haircare tips right to your notification inbox.
How does Online Check-In save me time?
Online Check-In saves you time when you add yourself to the waitlist, see your estimated wait time, and sign up for ReadyNext texts to receive a text message when your wait time reaches 15 minutes. This lets you spend less time waiting in a salon.
When is Online Check-In available?
Online Check-In becomes available five minutes after the salon opens. We accept Online Check-Ins up to the point where the estimated wait time is as long as the salon will remain open, or 30 minutes before closing time at the latest.
Can I use Online Check-In for all types of services?
Online Check-In can be used for all services except perms and formal updos. Please note that not all salons offer perms. Most salons require an appointment for these services, so please call your local Great Clips salon to inquire.
Can I request a stylist using Online Check-In?
No. For the stylist’s safety, we do not publish their schedules or allow customers to request them using Online Check-In. Great Clips salons use Clip Notes®, which keeps track of any previous haircut you received at a Great Clips salon, so any stylist can give you a great haircut. If you would like to request a particular stylist, be sure to say that when you arrive at the salon and finish your check-in. Note that requesting a stylist may increase your estimated wait time.
If I checked in online, do I need to do anything when I arrive at the salon?
Once you arrive, check in at the receptionist desk to let the stylists know you're there. They will finish checking you in at that time.
Do Great Clips salons sell haircare products?
Yes, Great Clips offers three lines of its exclusively branded haircare and styling products for men, women, and kids, including Solutions by Great Clips®, Tea Tree Solutions by Great Clips®, and GRIT @ Great Clips™. Salons also carry many commercial brands, such as American Crew®, Paul Mitchell®, and Sexy Hair®.
How much does a haircut cost at Great Clips?
Our salons are independently owned and the local salon owner determines prices. More information on pricing can be found on the specific salon’s services webpage. You can also call the salon or walk in anytime.
Does Great Clips color hair?
Great Clips salons do not provide hair coloring services.
Does Great Clips offer perms?
Yes, but not in every salon. If you’re interested in getting a perm, call your specific salon to find out if they offer perms.
Can I make an appointment?
Great Clips is a walk-in haircare salon, so you don’t schedule an appointment in advance. You can simply walk in! Online Check-In can save you time by adding your name to the list before heading to the salon.
Where can I learn about working at a Great Clips salon?
Visit our Careers site at jobs.greatclips.com to find out what’s GREAT about working at Great Clips salons, join our Talent Community, and explore salon jobs. You can also contact a salon directly by phone or in-person.
Where do I find a salon’s location and hours?
Use the salon locator on greatclips.com. Enter your city, state, or postal code to find information on Great Clips salons near you.
How can I get coupons?
The cost of a haircut at Great Clips is a great value at the regular price. However, we do offer discounts from time to time. These discounts may take place at various times for the salons in your area due to them being independently-owned.
When should I arrive at the salon?
After checking-in, you’ll see your Estimated Wait Time. You can sign up for ReadyNext texts to receive a text when your wait reaches 15 minutes, letting you know it’s time to head to the salon. Once you arrive, check in at the receptionist desk.
Does Great Clips offer specialty haircuts?
Yes! Great Clips stylists are trained to create a variety of haircuts, including fades, tapers, and other specialty styles. Whether you're looking for a high fade, low taper, or a classic crew cut, our stylists can tailor your cut to match your preference. Just let your stylist know the look you’re going for, and they’ll take care of the rest!
Are Great Clips salons open on holidays?
Great Clips salons are closed Thanksgiving Day and Christmas Day in US and Canada. Operating hours for other holidays vary by location. We recommend checking with your local Great Clips salon to confirm their hours before your visit.
What types of haircare services does Great Clips Lakeland Plaza offer?
Great Clips Lakeland Plaza provides haircuts for men, women, kids, and seniors, along with beard trims, bang trims, shampooing, blow drying, hairstyling including updos, and select salons offer perms.
How does the Online Check-In process work at Great Clips?
You can add yourself to the waitlist online, see estimated wait times, and sign up for ReadyNext texts to receive notifications when your wait is about 15 minutes, helping you save time at the salon.
Are appointments required at Great Clips Lakeland Plaza?
No appointments are necessary. Great Clips operates as a walk-in salon, but Online Check-In allows you to save your spot on the waitlist to reduce wait time.
What are the operating hours for Great Clips at 551 Lakeland Plaza?
Monday to Friday, 9:00 AM to 7:00 PM; Saturday, 8:30 AM to 6:00 PM; Sunday, 9:30 AM to 5:00 PM. The salon is closed on Thanksgiving Day and Christmas Day.
Does Great Clips Lakeland Plaza offer hair coloring services?
No, Great Clips salons do not provide hair coloring services.
Can I request a specific stylist when using Online Check-In?
Online Check-In does not allow stylist requests, but you can ask for a specific stylist when you arrive at the salon. Using Clip Notes®, any stylist can provide a consistent haircut experience.
What payment methods are accepted at Great Clips Lakeland Plaza?
Great Clips accepts Mastercard and Visa credit cards for payment.
How can customers benefit from nearby places like Hacienda Bar & Grill Cumming or Twisted Taco?
After your haircut at Great Clips, you can enjoy a meal at nearby Mexican restaurants like Hacienda Bar & Grill Cumming or Twisted Taco, making it convenient to combine grooming with dining.
Is there a nearby health or wellness facility close to Great Clips Lakeland Plaza?
Forsyth County Wellness Center, offering physical therapy, chiropractic, and massage services, is nearby, providing a convenient option for health and wellness before or after your salon visit.
Can I visit a nearby nail salon after my haircut at Great Clips?
Yes, several nearby nail salons such as American Nails and Nail Shadow Cumming are close by, making it easy to get additional beauty treatments in the same area.