SEPHORA

Reviews

• CC

  Carver

  Apr 6, 2026
  5.0
  What you will find at the Cumberland location, is lots of smiles, cast members who are willing and very capable of handling all your cosmetic needs, the beauty experts are waiting to assist you.
• RR

  Rated With Reason

  Mar 26, 2026
  3.0
  I recently visited this Sephora location with a very clear intention - I came in prepared, educated on products, and ready to spend. What stood out to me was a noticeable inconsistency in customer engagement. I passed several associates on the floor without being greeted, which was surprising given Sephora’s typically strong reputation for service. As someone with a background in retail (including luxury environments), I understand that associates sometimes give space to customers who appear confident or self-directed. However, a simple acknowledgment can go a long way in setting the tone for the experience. That said, I did receive excellent service once I reached specific areas of the store. Dara (at the NARS Cosmetics section) was warm and helpful, assisting me with fragrance selection and ensuring my items were set aside for checkout. Additionally, Daniel - who I believe may be part of the leadership team - provided a standout experience. He took the time to walk me through products from Youth To The People and ultimately introduced me to a sunscreen that I hadn’t planned on purchasing but ended up loving. His approach felt consultative rather than transactional, which made a strong impression. Interestingly, I found myself reflecting on how customer engagement is sometimes directed. From a retail perspective, it can feel like service is occasionally prioritized toward customers who appear to need more guidance, while more self-sufficient shoppers may be unintentionally overlooked. Ironically, those same shoppers are often highly intentional and ready to purchase. Overall, this visit was a mix of missed opportunities and strong individual service moments. With more consistent floor engagement, this location has the potential to deliver a truly elevated, best-in-class experience from start to finish.
• TJ

  T J

  Mar 3, 2026
  5.0
  The manager was very helpful..I got some great products.
• CW

  Captain Whoremoan

  Feb 25, 2026
  4.0
  BUST Saturday was not the rime to be here, but sales lady was helpful and got me a similiarlr item towhat my wife needed
• LS

  Laura Streetman

  Feb 24, 2026
  4.0
  Stopped by to check on a few products. I was helped by a nice lady. I was hoping to use my kohls card there be she didn't thinkni could so, I left.

Frequently Asked Questions About SEPHORA