Business Details
About
Day SpaSpaNail SalonMassage SpaHair Removal ServiceWoodhouse Day Spa
We would like to invite you to experience the Woodhouse difference. A tranquil, transformational environment that's both memorable and healthful. From beginning to end, our dedicated spa team ensures that your visit enhances your well-being. Upon entering, you're treated to a warm smile, a luxurious robe, and reflexology sandals that release the day's stresses. You'll relax in our Quiet Room, where a selection of specialty, loose-leaf teas begins your journey to relaxation and rejuvenation. We truly value your visit with us and will treat you like a guest in our home, give us a call or schedule your experience online and see for yourself what sets us apart. Georgia Licensed Massage Therapists.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Onsite servicesAvailable
- Wheelchair accessible restroomAvailable
Location
Woodhouse Spa - Dunwoody
4400 Ashford Dunwoody Road Northeast, Atlanta, GA
30346, United States
Hours
Reviews
4.5
462 reviews
5 stars
344
4 stars
53
3 stars
27
2 stars
13
1 star
25
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the quality of massages and facials, highlighting specific therapists like Tatiana, Chloe, and Christy for their exceptional skills.
Atmosphere
The spa's ambiance was frequently described as relaxing and clean, with a welcoming atmosphere and amenities like a quiet room with refreshments.
Customer Service
While some reviews noted excellent customer service, others pointed out issues with front desk staff and booking errors, indicating inconsistency in service.
Booking Issues
Several customers reported problems with appointment bookings, including incorrect service durations and lack of communication regarding changes.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing disappointment due to rushed services or unmet expectations, while others had outstanding visits.
- CWChelsea Way2 days ago5.0Not only was this my first visit at Woodhouse Spa but my very first massage as well. I was greeted by 3 young ladies who were welcoming. I was given a brief tour and waited in the quiet room which had water/tea & snacks. I have to note the changing area was super clean and smelled nice. Cristy was absolutely amazing! She was sure to ask about medical concerns or focus points. She made me feel extremely comfortable and the massage was great. I never knew what I was missing! Cristy was not rough and did not apply too much pressure. Everything was perfect. I’m not sure if there were any additional amenities to enjoy as I was only shown the quiet room but I would have loved to enjoy a sauna or hot tub however if they had these amenities I was not shown then so I will ask next time.
- CKCaroline Kincade2 days ago1.0I booked an 80 minute massage for my fiancé for his Christmas present, the first spa experience he’s ever had. I heard great things about Woodhouse and believed I was gifting him the best of the best. While he enjoyed the actual massage, every single employee that he encountered was extremely rude towards him. He was consistently met with cold stares and unwelcoming behavior from the masseuse as well as the ladies at the front desk. He felt so unwelcome that it impacted his entire experience. No branch of Woodhouse will ever be receiving my business again and I’m going to ensure those in my orbit know to spend their money elsewhere.
- NHNicole HooverDec 30, 20252.0There are so many spa options in Atlanta and this one is just disappointing. My husband gave me a gift card for Xmas so I booked two services, facial and full body scrub. With 15% tip, it cost nearly $500 for 2 hours of services. Upon walking in, front desk staff was fine, nothing of note but hardly warm/welcoming. Similarly, The women’s locker room is adequate but as others have noted, no sauna or stream. Just basic shower. The hair dryer was broken, no makeup remover wipes, etc. I know that’s nitpicking but these are things you expect from a spa at this price point. Facial service was lovely, no complaints. My second service was a full body scrub, which I’ve received at other spas, always in a wet room, so I was surprised when I walked into a facial room. The technician mentioned their Vichy shower broke years ago so now they do them on dry bed. She was lovely but the whole time, I’m laying in gritty/sandy sheets with tanning bed goggles on. Hardly relaxing. But I didn’t complain, obviously not her fault, she’s just doing her job as someone else outlined. But as I’m checking out, the front desk lady asked how my service was so I referenced nicely that it was fine but not exactly what I expected. She proceeded to explain why I was wrong, not even a passive aggressive “apologize for your misunderstanding”, just spoke to me like I was an idiot for not knowing that they deliver a common service that’s unlike how everyone else does it. I didn’t comment that even woodhouse videos show the service with shower, I just paid quietly. As I left, she didn’t even thank me for my business. Will not be returning and highly recommend you spend your money elsewhere.
- MMMary McBrideDec 29, 20255.0Allison gave me a wonderful massage. And Brittany was most efficient and professional helping me with a problem that I had. I will definitely give Woodhouse Day Spa in Dunwoody my future business.
- KTKendall TheriaultDec 28, 20255.0I had an excellent experience at this spa location. I had a facial and hot stone massage. The facial was wonderful and the least painful extractions I’ve had. The massage was also incredible and I left feeling very relaxed with no shoulder tension after she worked out several knots. Highly recommend!
Frequently Asked Questions About Woodhouse Spa - Dunwoody
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone. Credit cards are required to reserve all appointments, including those using gift cards. We accept Visa, Mastercard, Discover and American Express. Georgia Licensed Massage Therapists.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. We are located at Perimeter Mall and have an exterior entrance in between Dillards and Von Maur department stores, next to Sephora. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. Woodhouse is not responsible for lost or stolen items.
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
Spa Requirements
Woodhouse Spa- Dunwoody’s minor policy: Guests between the age of thirteen and seventeen may only receive Woodhouse Spa services following written parental/legal guardian consent and must have a parent/legal guardian present during the entirety of the performed service(s). All minors must be accompanied by a parent/legal guardian in all areas of the spa including but not limited to Dressing/Locker Room, Quiet Room, and Retail/Lobby area. Woodhouse Spa will not perform any service(s) on anyone under the age of 13 and reserves the right to limit and/or prohibit services for underage guests.
So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa.
Massage: Guests must be 18+ to receive a massage service. Parents/guardians may not sit in the service room in order to get a minor in for service.
Body Treatment: Guests must be 18+ for all Body Treatments.
Facial: Guests must be 18+ for a solo facial. Guests 13-17 may receive certain facials if a parent/guardian is present with them in the treatment room. (Ages 13-14 may only receive Soothe + Hydrate facial).
Wax: Guests must be 18+ for Bikini and Brazilian wax services.
Nails: Guests must be 18+ for solo nail services. Guests 13-17 may receive a nail service if a parent/guardian is present with them in the treatment room.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, most Major Credit Cards and Woodhouse Spa Gift Cards. Woodhouse gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and Woodhouse is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit. There will be a $50.00 fee each time a check is returned as well as any incurred charges for collection of payment owed. Gratuities are not included in the value of the services and are at the discretion of the guest.
Spa Products and Returns
In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.
What are the spa's operating hours throughout the week?
Woodhouse Spa - Dunwoody is open Monday to Thursday from 10:00 AM to 7:00 PM, Friday from 9:00 AM to 7:00 PM, Saturday from 8:00 AM to 7:00 PM, and Sunday from 9:00 AM to 6:00 PM.
How can I make a reservation at Woodhouse Spa - Dunwoody?
You can schedule your spa experience online through their booking portal or by calling +1 770-377-3505. Reservations require a credit card to guarantee your appointment.
What is the cancellation policy for spa appointments?
A 24-hour advance notice is required to cancel or reschedule reservations. For longer packages exceeding 2 hours, a 48-hour notice is needed. Insufficient notice or no-shows may be charged up to the full service value.
Are there any age restrictions or requirements for receiving spa services?
Guests aged 13-17 require written parental consent and must be accompanied by a parent or guardian during their entire visit. Some services such as massage and body treatments are only available for guests aged 18 and older.
What payment methods are accepted at Woodhouse Spa - Dunwoody?
The spa accepts cash, American Express, Visa, Mastercard, Discover, and Woodhouse Spa gift cards.
What brands of skincare products does Woodhouse Spa - Dunwoody offer?
They offer products from brands including Skin Ceuticals, Farmhouse Fresh, Babor, and Phytomer among others.
Where is Woodhouse Spa - Dunwoody located inside Perimeter Mall?
The spa is located at 4400 Ashford Dunwoody Road Northeast, #1805, Atlanta, GA 30346, with an exterior entrance between Dillard’s and Von Maur department stores, next to Sephora.
Are there any nearby places to visit before or after my spa treatment?
Yes, nearby you can find popular stores such as Sephora for beauty products, Madewell for women's clothing, and Starbucks for coffee. These make great stops for shopping or relaxation before or after your spa visit.
How can customers use nearby stores to enhance their spa experience?
Customers can complement their spa visit by browsing beauty supplies at Sephora, picking up fashionable apparel at Madewell, or enjoying a coffee break at Starbucks, all conveniently located near the spa in Perimeter Mall.
Does Woodhouse Spa - Dunwoody provide a quiet and relaxing environment for guests?
Yes, the spa features a serene Quiet Room where guests can relax and enjoy a variety of soothing teas between services, enhancing the overall tranquility of the experience.