Woodhouse Spa - Buckhead

Reviews

• CC

  Christina

  Jan 20, 2025
  3.0
  I was wary of Woodhouse before making an appointment because of the poor Google reviews. A lot of reviews complain about "unfair" policies around service time or being rushed during their service. Folks, when you go to a spa, there's a reason they tell you to arrive well in advance of your appointment. It's a busy spa and they need to keep to the schedule; you'd be posting poor reviews if your appointment started late because someone else ate into your appt time. That being said, my experience still netted a 3-star review but for different reasons (3 stars is generous...it's probably closer to 2 but I'm giving them the benefit of the doubt). Booking -- I received a gift card from a colleague over the holidays and I booked my facial thru the website. The fine print states that your card will not be charged at the time of booking...but it also says that even if you're using a gc, they will charge an initial deposit and then you can request that credited back at the time of service. Obviously, the language is clunky and unclear but when I brought it to their attention, they said they would speak with their supervisor to amend it and they did refund my initial deposit, which I appreciate. Ambience -- I found the front desk to be professional & pleasant upon my arrival and they gave me a tour of the spa. This location has the general layout and spa vibes you would expect, although the quiet room wasn't exactly "quiet." Not the end of the world, just an annoyance that's really commentary on the clientele vs. the staff. The lockers, restrooms, shower, and sinks are in one big room. While nicely appointed, it's a laid out awkwardly and doesn't give you much room to change without bumping into your locker neighbor. Service -- This is where things fell short. While my service provider had a nice personality, the facial itself was a massive disappointment. I understand this isn't a med spa so there are limits to what the esthetician is able to do, but it felt like my service provider was either very new to her profession or was woefully unskilled at her craft. I got a basic deep cleanse facial with added glycolic peel + hydro jelly mask. There was limited, if any, facial massage when applying the products, the extractions were extremely light (especially when this was supposed to be a deep cleanse), and while we waited for each of the 2 masks to set, she just massaged my shoulders...twice...and not well. I woke up with a migraine & stiff neck today. Anywhere else I've gone, they'll move to your hands/arms or feet for the 2nd massage set?? It was weird, to say the least. Also -- I didn't realize it until I got home, but I walked out of Woodhouse with BLUE jelly mask all over my neck, snarled in my hairline, IN and around my ears, and on my face. I was mortified because I popped into Le Bon Nosh for a coffee on my way home, so this explains the weird look I got from the cashier. I've had many, many facials over the years -- everywhere from basic no-frills places, mid-grade spas, to high-end luxury establishments, and this facial would fall at the bottom of that entire stack. And yet, they tout themselves as a luxury establishment with a luxury pricetag. To sum it up, Woodhouse is fine if you are looking for a spa vibe, sitting in a robe drinking mimosas in a quiet room. And for some people, that's all they want. Just know that you are paying for the physical space and environment, not an excellent spa treatment. If you're looking for a good facial with a good provider, this is not the place.
• LC

  Lori Campbell

  Oct 6, 2024
  5.0
  My experience was very relaxing. Customer service was A+
• MM

  MJ

  Jul 23, 2024
  5.0
  I love this location! And Bianca was amazing :)
• AD

  Asizha Dorsey

  Apr 25, 2023
  5.0
  Wonderful experience!

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