Business Details
About
Day SpaSpaNail SalonMassage SpaMassage TherapyGift ShopWoodhouse Day Spa
We would like to invite you to experience the Woodhouse difference. A tranquil, transformational environment that's both memorable and healthful. From beginning to end, our dedicated spa team ensures that your visit enhances your well-being. Upon entering, you're treated to a warm smile, a luxurious robe, and reflexology sandals that release the day's stresses. You'll relax in our Quiet Room, where a selection of specialty, loose-leaf teas begins your journey to relaxation and rejuvenation. We truly value your visit with us and will treat you like a guest in our home, give us a call or schedule your experience online and see for yourself what sets us apart.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
3.9
171 reviews
5 stars
107
4 stars
11
3 stars
5
2 stars
17
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor communication and lack of support from staff, leading to frustration and dissatisfaction.
Service Quality
Several reviews highlighted inconsistent service quality, with some treatments being rushed or not meeting expectations.
Ambiance
The spa's ambiance was frequently praised for being beautiful and relaxing, contributing positively to the overall experience.
Gratuity Policy
Customers expressed dissatisfaction with the automatic 20% gratuity charge, feeling it lacked transparency and did not reflect the service quality.
Mixed Experiences
While some customers had excellent experiences, others reported significant issues, indicating a lack of consistency in service delivery.
- ALAurielle LeeJan 5, 20251.0Although I had a great experience our first time, the second time around was terrible customer service. First know that you cannot book a couples massage online, it has to be over the phone. We were told that we were booking for a 50 minute massage for a 1pm slot. When we arrived at 1:03pm, there was a line to check in. After waiting in line, Elizabeth checked us in but did not disclose to us that since we were a few minutes behind in getting changed, that we would not receive our full 50 minute massage that we were paying $348.00 for. As we were escorted to change and wait for our masseuses, we reach our table at 1:20pm. During the entire massage, I could tell that it was being rushed. Once completed at 1:52pm, I asked to speak to a manager to see why we didn’t receive our full 50 minute massage that we were paying for. Ashley, the manager on site, stated that she would talk to another manager to see if a discount could possibly be applied. I went back to sit down with my husband in the quiet room to relax for a moment. Elizabeth came around and asked my husband if he was doing okay and completely ignored me. After that, we decided it was time to leave. I highly doubt that Ashley did anything as when we came back to pay, she didn’t thank us or even apologize for the fact that she couldn’t provide any discount for the service. I would have appreciated if she would have tried or stated something to us, but instead before my husband paid I had to ask her if anything was done. She told us that they don’t offer discounts. As a manager, the very least I was looking for was compassion in the moment. I honestly would have been okay without a discount, but it was the way her and the entire time team made us feel about it. The sad part is the entire time prior to this, I was planning to sign up for a VIP membership. I won’t be doing so now.
- WNWhitlei NealSep 27, 20235.0I had a really nice massage here. The spa is very tranquil and has many amenities including a nail salon, sauna, lounge area (inside and outside) and salt room.
- CWChano WilliamsMay 3, 20235.0When I arrived I was warmly greeted by the front desk. This place is a complete jewel and offers a variety of services and champagne. The area is walkable and has many places to eat.
- MAMustafa AbubakerApr 12, 20235.0It’s like the St Regis or Four Seasons spa but without the hotel AND it’s in this little corner of Buckhead. What’s not to love? The deep tissue and the soothe + hydrate facial are must gets. See Hillary and Michelle! So worth it!!
- DWDana WhiteJul 14, 20225.0Absolutely wonderful experience to be had. Luxury at its finest
Frequently Asked Questions About Woodhouse Spa - Buckhead
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. The Woodhouse is not responsible for lost or stolen items.
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
Spa Requirements
Guests 17 and under must have parental consent prior to receiving services. For those 16 and under, a parent or guardian must be present in the room during services. Massage and facial treatments are not available for guests under 16. Nail services are not available for guests under 8. Please note that only guests receiving services are allowed in the spa.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, most Major Credit Cards and Woodhouse Spa Gift Cards. Woodhouse Spa gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and Woodhouse Spa is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit.
A 20% service charge is applied at the end of service(s) and goes directly to the service provider. Gratuities in addition to the 20% service charge are at the discretion of the guest.
Spa Products and Returns
In keeping with The Woodhouse Vision, purity and quality are essential elements in our skin and body care products. In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.
How do I make a reservation at Woodhouse Spa - Buckhead?
It is recommended to schedule your spa experience as early as possible or at the end of your last visit. Reservations require a credit card to guarantee your appointment and are subject to availability.
What should I know about arriving for my spa appointment?
Please arrive 15 minutes early to begin your experience relaxed. New guests should allow 30 minutes to complete a guest profile. Late arrivals may reduce treatment time, and the full price will be charged. Spa robes, slippers, private lockers, and beverages are provided.
What is the cancellation policy for spa appointments?
A 24-hour notice is required to cancel or reschedule reservations. For spa packages or treatments over two hours, 48-hour notice is required. Insufficient notice or no-shows may be charged the full service amount.
Are there age restrictions for services at Woodhouse Spa - Buckhead?
Guests 17 and under need parental consent for services. Those 16 and under require a parent or guardian present during services. Massage and facial treatments are not available to guests under 16, and nail services are unavailable for guests under 8.
What payment options are accepted at the spa?
Payments are accepted via cash, most major credit cards including AMERICANEXPRESS, DISCOVER, MASTERCARD, VISA, and Woodhouse Spa Gift Cards. A 20% service charge is applied at the end of services for gratuity.
Does Woodhouse Spa - Buckhead offer gift cards?
Yes, Woodhouse Spa Gift Cards can be used to purchase products and services at face value but cannot be used to buy other gift cards. They are non-refundable and non-transferable with certain restrictions and expiration policies.
What are the spa's operating hours?
The spa is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays 9:00 AM to 6:00 PM, and Sundays 10:00 AM to 6:00 PM.
Is parking available at Woodhouse Spa - Buckhead?
Yes, complimentary 4-hour parking is available for guests at the spa.
What nearby dining options can I visit before or after my spa experience?
You can enjoy nearby restaurants such as Le Bon Nosh for French cuisine, Portofino for Italian food, and Bar Ti Amo which also offers a bar setting, all located close to Woodhouse Spa - Buckhead.
Are there fitness or wellness centers near Woodhouse Spa - Buckhead?
Yes, [solidcore], a pilates studio and gym, is near the spa, offering a great option for fitness before or after your spa visit.
What local shops can I visit near the spa for additional pampering or shopping?
Nearby you can find beauty salons like Richie Arpino Salon and Lola Ricci Studio, as well as boutiques such as Rebecca Boutique and Labels Resale Boutique for women's clothing and accessories.