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Sephora at Avalon has really stepped their customer experience up from last year. The male manager at the front (I didn’t catch his name, but he has long hair) was attentive, friendly, and clearly aware of everything going on in the store.
Sherine took her time with me and helped me find everything I needed. I literally went in just to window shop and walked out with ten items, chef’s kiss!
SS
Sartu
Feb 15, 2026
5.0
Ms Michelle is top tier!!!
JO
J Opp
Jan 4, 2026
2.0
I rushed over to go to this Sephora location to make it by at least 10 mins to 6:00 b/c I knew they were closing at 6:00. I was told at 5:45 that I was not allowed to come in b/c they were closing soon. On the website AND on the door it says closes at 6:00 on Sundays not 5:45. I can understand locking the door a couple minutes before closing time and letting the in store shoppers finish up, but NOT 15 minutes before closing time. I politely asked if I could grab 2 specific items and was rudely told to come back tomorrow at 10:00. Yes, understand the employees want to go home, but this was just a little ridiculous and handled poorly. I have managed retail shops over the years and it has always been policy that employees clean up AFTER closing time or have certain employees start the process and other’s help customers. I am a regular customer at this location and it was very disappointing as well as frustrating.
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