Business Details
About
Day SpaSpaNail SalonMassage Spa
We would like to invite you to experience the Woodhouse difference. A tranquil, transformational environment that's both memorable and healthful. From beginning to end, our dedicated spa team ensures that your visit enhances your well-being. Upon entering, you're treated to a warm smile, a luxurious robe, and reflexology sandals that release the day's stresses. You'll relax in our Quiet Room, where a selection of specialty, loose-leaf teas begins your journey to relaxation and rejuvenation. We truly value your visit with us and will treat you like a guest in our home, give us a call or schedule your experience online and see for yourself what sets us apart.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.8
507 reviews
5 stars
453
4 stars
21
3 stars
13
2 stars7
1 star
13
What are people saying?
AI-generated from recent customer reviews
Service Quality
Most customers praised the massage and facial services, highlighting the skill and professionalism of therapists like Zambra, Tonett, and Jacobi.
Atmosphere
The spa's ambiance was frequently described as calming and luxurious, contributing to a relaxing experience for many guests.
Customer Care
While many reviews noted friendly and attentive staff, some customers expressed disappointment with the handling of issues and the lack of proactive customer engagement.
Value for Money
Several customers felt that while the services were high quality, some treatments, particularly manicures and pedicures, did not meet expectations relative to their cost.
Cleanliness and Amenities
The spa was generally noted for its cleanliness and pleasant amenities, though a few reviews mentioned areas needing improvement, such as the quiet room and grooming tools.
- KGKelli GastonNov 7, 20254.0“Couples Massage” can only be booked over the phone!! You can not book online, very misleading. Otherwise the massage was good.
- MPMary PhillipsOct 31, 20255.0Linda at Avalon is the best masseuse ! I will return! 5 stars!!!
- DCDeAndrea CormierOct 26, 20255.0Zambra was an excellent massage therapist. I had what amounts to the best 80 minute massage I’ve had in life. She applied the right amount of pressure to sore muscles and firmer pressure where I needed it. She explained her technique during the service. I usually get a monthly massage at other massage studios but had a Woodhouse gift card. It was a great spa experience with choice of two beverages included. Woodhouse is a quintessential spa environment where the staff is attentive and maintains nice low tones. Each visit includes a comfortable terry cloth-sided robe, shower shoes, and a host escorting you to a quiet room. The included products smelled good. The heat lamp in the shower was a nice touch. I look forward to returning and booking with Zambra again.
- DVDerrick VoreOct 14, 20255.0Did a couples massage with my wife. The experience before the massage was incredible, and relaxing. The massage itself was an excellent deep tissue massage which helped relieve a lot of shoulder pain. I believe the value the customer receives for the cost of the massage is exceptional. We will be back! Shoutout to our massage therapists Zambra and Lolli. They were so kind.
- KSKimberly SewellOct 12, 20252.0Extremely disappointed in a $70 pedicure, it was faster than my normal nail salon. They didn't get clean under my nails. It was just so disappointing for $70. The only thing that made it worthwhile was the champagne. They didn't even ask me how my service was at checkout, this was my opportunity to share my feedback, and I expected it.But no one asked.So for a luxurious spa, I am very disappointed and needless to say, super surprised..
Frequently Asked Questions About Woodhouse Spa - Avalon
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone. No recording devices of any kind are permitted in the spa without management consent. Credit cards are required to reserve all appointments, including those using gift cards. We accept Visa, Mastercard, Discover and American Express.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. Woodhouse is not responsible for lost or stolen items.
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value.
Spa Requirements
For guests aged 15-17 years old, we require parental release before the services can be rendered. Guests aged 15 and 16 require a parent/guardian in the room during service. No guests under 15 years old are permitted to receive any services. Only guests receiving services are permitted into the spa.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, most Major Credit Cards and Woodhouse Spa Gift Cards. Woodhouse gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of checkout and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and Woodhouse is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply.
Gratuities are not included in the value of the services and are at the discretion of the guest.
Spa Products and Returns
In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued in the form of spa credit.
What types of spa services does Woodhouse Spa - Avalon offer?
Woodhouse Spa - Avalon offers massage services, facial services including the HydraFacial, body treatments, nail services, and skincare product sales.
How can I make a reservation at Woodhouse Spa - Avalon?
Reservations can be made online through their booking portal or by phone. A credit card is required to guarantee your appointment, and booking in advance is recommended to secure your preferred time.
What is the cancellation policy for appointments?
Cancellations or rescheduling require at least 24 hours' advance notice. For spa packages or treatments over 2 hours, a 48-hour notice is needed. Insufficient notice may result in charges up to the full service price.
What are the spa's operating hours?
The spa is open Monday through Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 12:00 PM to 6:00 PM.
Are guests under 15 allowed to receive services at Woodhouse Spa - Avalon?
No, guests under 15 years old are not permitted to receive services. Guests aged 15-16 require a parent or guardian to be present during service, and parental release is needed.
What forms of payment does Woodhouse Spa - Avalon accept?
They accept cash, Visa, Mastercard, Discover, and American Express. Gift cards purchased at Woodhouse Spa can also be used for services and products but cannot be used to purchase other gift cards.
What nearby dining options are available around Woodhouse Spa - Avalon?
Nearby dining includes MF Bar Avalon (sushi and Asian cuisine), District III (Vietnamese restaurant), Barleygarden Kitchen and Craft Bar (American cuisine and beer garden), Jeni's Splendid Ice Creams for dessert, and South City Kitchen Avalon for Southern-style meals.
Are there any nearby hotels convenient for out-of-town visitors to Woodhouse Spa - Avalon?
Yes, The Hotel at Avalon, Autograph Collection and Avalon Hotel are nearby options offering convenient accommodations for visitors to the spa.
What nearby shops can customers visit before or after their spa appointment?
Customers can explore shops nearby such as Urban Outfitters, Vans shoe store, South Moon Under, Faherty Brand, Sundance Catalog, Pottery Barn, and Williams-Sonoma for fashion, home goods, and accessories.
How can I contact Woodhouse Spa - Avalon for questions or support?
You can reach them by phone at +1 770-241-2733 or via email at avalon@woodhousespas.com. Additionally, their website and social media pages provide information and contact options.