SEPHORA

Reviews

• CC

  Christy

  1 day ago
  5.0
  Everyone was so helpful and nice at this location!!
• RD

  Rayre Delgado

  2 days ago
  2.0
  I’m very disappointed with this location. Most of the times I’ve come in, the staff has been overly persistent—asking every few seconds if I need help, to the point where it feels annoying instead of helpful. But what really made me write this review was my visit on November 11th. I didn’t know they closed at 8 PM because Maps said 9 PM. I was inside shopping when a blonde older lady came up to me and my friend and said, “Hey we are now closed, so we’re either at the register or at the door.” Excuse me? That’s not how you speak to customers. I put my things back and didn’t buy anything for myself. Only my friend purchased something because she really wanted that lipstick, and we specifically asked another employee to check us out with a device just so we didn’t have to deal with the rude lady. As a Sephora at Kohl’s Beauty Advisor, I can confidently say this is NOT how we treat clients at my store. It was extremely disappointing. She could’ve simply informed us politely that they were closing soon—no attitude needed. I even told my manager about this and she said she also avoids shopping at this location because of the rude employees. This wasn’t the first bad experience either. Back when Rhode launched, I picked up a full-size Glazing Milk and went back because I wanted the mini instead. Suddenly a group of kids ran in and an employee made everyone form a line for Rhode. She didn’t even let me speak when I tried to ask if she could hand me the mini. Another (much nicer) employee saw what happened, asked what I needed, and grabbed it for me. And honestly… they don’t treat everyone the same. But once they see my Beauty Insider points, they suddenly get very nice out of nowhere. Overall, this store needs serious improvement in customer service. I love Sephora, but this location is consistently disappointing. I give 2 starts because the store is very clean.
• RP

  Rubi Perez

  Oct 24, 2025
  1.0
  I’m very disappointed. This was my first time booking an appointment with Sephora and they canceled it the same day just a few hours before without offering any alternative or solution. It was for a wedding day and this last-minute cancellation caused me a lot of stress. I expected much better service and communication from Sephora.
• SL

  Sandy L

  Oct 21, 2025
  5.0
  Not sure what is with the negative reviews but I always have the best experience at this location. The staff is so sweet and helpful here. It’s a really busy location not sure why people don’t understand that sometimes that have to wait for things… They’re always polite and make my experience fun. I only shop at this location because of how great the staff is. Keep it up sephora avalon you are all doing a great job!
• DP

  Dennis Potapoff

  Oct 21, 2025
  1.0
  The other reviews regarding the poor customer service and dismissive attitude from the staff here are not a coincidence. Today, my fiance came into the store for a simple online pick-up order, hoping for an easy and seamless transaction. Unfortunately, she experienced the exact opposite. After waiting patiently for over 10 minutes in the online order pick-up line, nobody approached her or offered to help even though she noticed multiple employees clearly ignoring her. When she went to the main checkout line she was re-directed to the other line she had been waiting at for over 10 minutes with no help! An associate then proceeded to lie when she saw her manager get involved saying that she did not see my fiance and that she was busy with other customers. This is simply false and a clear attempt to gaslight her way out of a problem she had created instead of taking accountability. It is truly sad to see what this Sephora's location has turned into. If you are thinking of shopping here, please read my review and consider shopping at another location!

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