SEPHORA

Reviews

• KA

  karolym montiel arias

  Nov 15, 2025
  5.0
  Aisha helps me a lot and was really sweet and beautiful person💕
• BG

  Brandon G

  Nov 9, 2025
  5.0
  Had a great experience with Tati and Jamiylah yesterday. My mother and I came in specifically for the Tarte Maracuja tinted moisturizer but it'sno longer carried in-store. Tati was able to recommend other great options that my mother took samples of to try. She doesn't like a heavy foundation. I wanted something super lightweight and Jamiylah recommended Milk Hydro. She used the machine to color match me. I tried it and bought it. Not all of the employees were as welcoming at this location but we got really excellent customer service from the both of these ladies.
• KK

  Key

  Sep 28, 2025
  1.0
  The customer service at this location was extremely disappointing. It seemed like there were too many young employees who were more focused on talking to each other or stocking shelves than actually helping customers. For example, while I was in the NARS section, a sales associate stood stocking concealers for at least two minutes without acknowledging me. I finally had to say, “excuse me, can I get to the section to purchase a concealer?” She moved but still never offered assistance. As I continued through the store, no one asked if I needed help—not me, and not anyone else I saw shopping. It felt like stocking and socializing were more important than customer service. At checkout, the cashier asked if anyone had helped me. I said no, and while she apologized, it didn’t make up for the poor experience. To make matters worse, despite spending $400, I wasn’t offered a single sample. For a brand that prides itself on beauty expertise and service, this experience fell far below expectations
• TM

  Tanvi Mathur

  Sep 9, 2025
  5.0
  Love the collection here! Staff is helpful & kind
• SD

  Steve Dickinson

  Sep 5, 2025
  1.0
  Experienced some serious attitude from employees here. Samples are hoarded - you will have to specifically ask for samples with your purchase. then the manager will determine which ones youre allowed to choose from based on their own preferences, which I am inclined to suspect based on other interactions here and in this area has to do with me not being of a melanated race. I will be purchasing everything online going forward. Might have to stop into a store once in a while for color checks but I will not be spending my money at this location. Might also try out Ulta and see if their employees have the same attitude problems.

Frequently Asked Questions About SEPHORA