Lush Cosmetics International Plaza

Reviews

• SP

  Salty Pegasus

  1 day ago
  1.0
  I went inside Lush recently and had a very poor experience. The worker Faith in particular is very rude. When going into the store she was rude & dismissive. You can tell she doesn’t enjoy her job. When talking to her she would interrupt me and overall didn’t want to be bothered. I definitely won’t be coming back if I see her working.
• TV

  Tabby Victor

  3 days ago
  1.0
  This was easily one of the worst customer service experiences I’ve had. The employee, Faith, was blatantly rude, dismissive, and unprofessional from the moment I approached her. There was no greeting, no basic courtesy, and her tone made it clear that helping customers was an annoyance to her. Throughout the interaction, she acted irritated and completely uninterested in doing her job. It genuinely felt like I was bothering her just by being in the store. What made it worse was that she clearly noticed my frustration, yet instead of correcting her behavior, she offered my daughter a lip scrub in a way that came across as insincere and almost taunting—as if she was trying to cover up her attitude without actually changing it. That kind of behavior is unacceptable in any customer-facing role. I still made a purchase, but the experience completely ruined my visit. I will not be returning to this location, and management seriously needs to address the level of professionalism here.
• AD

  April Dieguez

  4 days ago
  1.0
  I had a really disappointing experience at Lush Cosmetics today while trying to treat myself for my birthday. I spent time in the store browsing, smelling products, and ended up purchasing a few items. At checkout, I politely asked the cashier, Faith, if the store offered anything for birthdays or if there was an app or rewards program I could sign up for. Her response felt dismissive and rude—she simply said “no” and rushed me through checkout with an attitude. Afterward, I called the store to ask about their general policy, and while I understand that birthday perks may not be guaranteed, I’ve learned that stores sometimes offer small gestures like samples. What stood out most was not the lack of a free item, but the lack of basic customer service. Faith seemed completely uninterested in helping or even engaging in a friendly way. I wasn’t expecting anything extravagant—just a positive, welcoming experience, especially on my birthday. Unfortunately, this visit left me feeling brushed off and unappreciated as a customer.
• EM

  Ernest Manzano

  Apr 3, 2026
  5.0
  Me and my friend went to go spend a day at the mall walk around get away from the real life walked into lush where can I begin?Jules, Was so very helpful. She showed me around and I explained to her what I do for a living she found the perfect little hand wash for me thew in a small Charcoal face wash. Go see her promise you you’ll be happy.❤️👍🙌
• SR

  Stephy Ro

  Mar 28, 2026
  2.0
  I absolutely love lush I found them last year and every since I've been obsessed but definitely not pleased with this location we walked in no one greeted us or offered to help us the whole time we were in the store even when we were done shopping I was at the register waiting to check out and the 3 girls were just chatting up in the front I had to let them know I was ready to pay such a shame definitely will keep shopping at lush just not at this location .