The NOW Massage Plantation

Reviews

• CT

  Carolina Tincovan

  2 days ago
  1.0
  I was a member at The Now Massage Plantation for a full year, and honestly, the only reason I signed up for their membership in the first place was because of my amazing therapist, Sonya. She was truly exceptional—her skills and approach made every session worthwhile, and she kept me coming back month after month. Initially, the membership fee was $120, but after a couple of months, it quietly increased to $130 without any warning. No email, no notification—just a surprise hike on my bill. Despite that, I decided to stick around because I didn’t want to lose Sonya; she was that good, and I valued the consistency. However, things took a turn recently. When I went to book my latest appointment online, I noticed Sonya was no longer listed among the available therapists. I was really upset and, in trying to figure out an alternative, I accidentally booked a 50-minute massage instead of my usual 80-minute session (which is included in the membership). When the front desk called to confirm, no one specifically asked why I had switched to a shorter time or if it was a mistake—they could have caught it right then and resolved it easily. Today, after receiving the shorter massage with a new therapist (who, unfortunately, didn’t come close to Sonya’s level of expertise), I approached the front desk to explain the mix-up. I admitted it was my error in booking, but asked if they could simply transfer the $40 difference as a credit toward next month’s session. The response was a firm no. Instead, they offered two options: pay an extra $90 for today’s session to “upgrade” it and keep my 80-minute credit intact, or just lose the unused time altogether. I don’t have the budget to spend over $200 a month on massages, so naturally, I declined. What bothers me most isn’t just the refusal—it’s the complete lack of consideration for a loyal customer. I’ve been with them for a year, faithfully paying $130 every month, never late on a payment, never canceling or showing up late to an appointment. Even after the unannounced price increase and losing my favorite therapist, I gave them another chance. But they couldn’t extend even a small courtesy like rolling over that $40 credit? It feels like they’re essentially taking my money without any regard—I’m not asking for a handout; I’m just requesting to use what I’ve already paid for on my next visit. After all, I paid $130 for an 80-minute session, but only used the equivalent of a 50-minute one. That’s my money they’re keeping—it’s like having a $200 gift card at a store, buying something for $180, and expecting the remaining $20 to stay on the card, not vanish. Why should I lose my $40 just because of a simple booking error? This simple accommodation could have kept me as a member, but instead, they’ve chosen to lose me entirely. After today’s situation, I asked the front desk to have management contact me, but no one from management ever called—just like earlier in the year when I had another issue and requested a manager’s call, which also went unanswered. It’s not the first or second time this has happened. Instead, I got a call from the receptionist today, simply confirming that my membership was canceled and basically saying “goodbye.” It’s clear there’s zero respect or appreciation for long-term clients; they just don’t seem to care. If you’re considering this salon, think twice—there are better places out there that value their customers.
• RS

  Rachel S.

  Feb 16, 2026
  5.0
  I had the 80 minute stretch massage. Josh my masseuse was excellent. He listened to my needs and made sure that I was comfortable. I have a few sensitive areas and pain, he also gave great tips for maintenance and quicker healing. He is very professional and knowledgeable. I will be returning.
• BK

  Bimini Kasper

  Feb 14, 2026
  5.0
  Amazing service from the moment I approached the team. This is my first massage ever. I wasn’t sure what to expect. They were extremely respectful and attentive to my needs. My massage therapist was Claudia(CC) she was great and made me feel very comfortable. She tackled all of the places that needed most attention flawlessly. I will definitely be returning
• RT

  Ralph Torres

  Feb 3, 2026
  5.0
  Monica was great! Pressure was firm, attention to injured knee really helped and fully relaxing experience. I will return and recommend Monica for a stress reducing massage. The place was very soothing and ideal to relax. Feeling of being on the beach was amazing touch.Kristin at the front desk was very informative and welcoming. No pressure experience. A++ from start to finish!
• KS

  Kimberly Stebbings

  Feb 2, 2026
  5.0
  I had my first massage today from Pauline. From the moment I walked in, her professionalism and genuine concern for my well-being were evident. After discussing my areas of concern, she suggested incorporating stretching into the session, which proved to be an excellent recommendation. Pauline expertly balanced pressure and techniques, applying just the right amount of compression to relieve tension without causing discomfort. The stretches she included were precisely what I needed to enhance my overall relaxation and mobility. It was clear that she tailored the session to address my specific needs, making me feel valued as a client. At the end of the treatment, Pauline went above and beyond by providing me with a personalized workout plan that I could easily integrate into my routine. She also scheduled follow-up treatments, ensuring that my progress would continue beyond our session. Her thoughtful approach and dedication to her clients truly set her apart.

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