The NOW Massage Plantation

Reviews

• LS

  Linda Schilling

  1 day ago
  5.0
  I had an excellent massage experience with CC (Claudia). She truly listened to my needs and focused on the areas that needed the most attention. I could literally feel the knots in my shoulders and neck release as she worked—such a noticeable and relieving difference. From the moment you step into The NOW boutique, your relaxation journey begins. With CC as your therapist, you can expect a peaceful, restorative, and genuinely healing experience. To continue my self care and Now experience, I joined their membership program. Highly recommend CC and the Plantation boutique.
• AA

  Adham Abdou

  6 days ago
  3.0
  I had a good experience with Corissa, but I was deeply disappointed that my 50-minute massage was shortened to about 40 minutes. I arrived 5 minutes late and called ahead to inform the spa, and I was told this would be no problem. However, after my session, I was told that I was penalized for arriving late, which they said justified cutting my massage short. This was my first experience, and I initially intended to sign up for a membership. I ultimately decided not to, as I don’t see the value in paying for a service that isn’t provided at 100%.
• ML

  Mia Lopez

  Jan 2, 2026
  5.0
  WOW! Absolutely an amazing experience. I had Laurel and she was great, super attentive and made sure I was comfortable. The right amount of pressure while also being therapeutic and calming. I added the deep tissue service and I highly recommend it. The space had an amazing ambiance with warm energy, calming sounds and a zen environment. I HIGHLY RECOMMEND! Definitely worth the price, I will be back.
• PR

  Paige Rutledge

  Dec 29, 2025
  5.0
  Leslie was amazing! I happened to book out of my regular massage therapist, because I had a pinched nerve, and it just so happened that symptom lines up with Leslie’s amazing skillset and work. She was very attuned to me, what my body needed, and applied her wide array of knowledge to help me come down from a 8/10 pain to 1/10. That 1 is my body getting used to feeling relaxed, nothing she did incorrectly. Thank you so very much, Leslie!
• PH

  P Hedge

  Dec 18, 2025
  1.0
  Beautiful space. Shame about literally everything else. This is a textbook example of why subscription massage chains are a bad idea. High staff turnover, wildly inconsistent quality, and the few genuinely good therapists are booked out like Taylor Swift tickets. Add to that the fact that therapists see only a small slice of what you’re paying, and the incentives become obvious. Then comes the upsell Olympics. Want firmer pressure? That’ll be $20. Aromatherapy oil? Another $20. Book a 60-minute massage? Enjoy your 48 minutes and a rushed goodbye. The subscription model is where things really go off the rails. I could never book the therapists I liked at reasonable times, so credits piled up. Those credits, of course, cannot be refunded—and if you cancel, they magically expire. I was on assignment in Dubai for several months and canceled in advance. I was explicitly told, “Don’t worry, you can use the last massage when you get back.” Plot twist: I get back and suddenly the massage has expired because of a deadline no one mentioned. Why does a prepaid massage expire at all? Apparently the answer lives in the “fine print we emailed you.” I asked if they could make an exception—it was only about two weeks late. Flat no. Asked for a manager. Was told nothing could be done. Promised a call back. No one ever called. Customer service by ghosting. It gets better. Their website clearly states teens can receive massages with a same-sex therapist. The booking system allows it. So I booked for my teen, my wife, and myself. We show up and are told this particular franchise “chooses not to honor that policy.” So why is it on your website? They offered to refund the teen massage—but my wife’s and my appointments were suddenly inside the cancellation window, so those would still be charged. When we asked what we were supposed to do with our child, we were told they couldn’t sit in the waiting room because they “can’t take responsibility”—but also we couldn’t cancel. I had to call my daughter to come pick them up. The entire place is rigid, bureaucratic, and oddly hostile—run more like the DMV than a wellness business. Nothing about it is relaxing, accommodating, or kind. Avoid. Businesses like this thrive on fine print, nickel-and-diming, and making it painful to leave. Monthly subscriptions here are a trap, not a perk.

Frequently Asked Questions About The NOW Massage Plantation