JCPenney Salon

Reviews

• BJ

  Barbara Jackson-Edgerton

  Jan 21, 2026
  1.0
  This is suppose to be a Wave Noveau Curl. Please get someone in the shop that knows how to do this or stop saying that you offer this service. You definitely DO NOT know what you're doing Tonya
• AJ

  Adria Jenkins

  Nov 2, 2023
  1.0
  CAUTION ⚠️⛔️⚠️⛔️⚠️⛔️⚠️⛔️⚠️⛔️ I strongly suggest you DO NOT COME TO JCPENNYS SALON to get your hair done. I came in hoping to get a color change and a press and I walked out (5 hours later) looking like I was electrocuted. My hair was UNEVENLY COLORED and unbelievably it took 5 hours to turn me into a monster. TO ADD ICING TO THE CAKE, I informed them of the problem before I left and the receptionist GINGER who took me as a complete joke. I called several times and she gave me the run around. The beautician Rosaline texted me trying to avoid me complaining but offered nothing to make up for the hell I went through. The manager Susan, NEVER CONTACTED ME. After day 12 of waiting for the manager, I tried her boss Judith, which was a complete WASTE OF MY TIME. I decided it was best to come in person. I spoke to Allan, who immediately listened to my concern and apologized immediately for what I experienced. HE DESERVES MANAGER OF THE YEAR (Susan and Judith needs to take a ‘How to handle customers’ class with Allan). My money matters to them but clearly how I feel doesn’t. Thank you Allan for listening to my concern and doing something about it.
• BR

  Betty Rosario

  Jan 30, 2020
  2.0
  I rated 2 stars because the salon was clean and the staff courteous. I was surprised at how empty it was from both customers and staff. I used to be a regular a few years ago but things seemed to have made a turn for the worse. I was disheartened with the knowledge of my assigned person. I had pictures to show her of the cut I wanted which she did not look at, she also had to borrow tools from the employee next to her to do her job, and when she was done my hair looked nothing like the pictures I had showed her, in fact, my hair was the exact style of the customer sitting next to me who was the only other paying customer in the Salon. Very disappointed.
• MC

  Maxine Christian

  Jan 28, 2018
  4.0
  Enjoyed my experience with Stylist Avalyn while on a visit from the Six. She gave me a great cut and colour - exactly what I ordered. Great Birthday experience and great staff. Looking forward to visiting the salon on my next visit to S.FLA