HR
Heather Raymond
Dec 29, 2025
I have been going to this Hair Cuttery for over 15+ years and have never had a problem. I booked an appointment for the Value Package with a full foil (includes foils, shampoo, conditioner, treatment, cut, and blow dry. My appointment was set with Alysia - we did the foils, cut, washed, toned the highlights to help remove some of the brassy orange/yellow color. When we reached the point where we were ready to blow dry, I saw there were a few pieces that were missed in the front of my hair. Alysia and I both agreed that it was missed and it required a fix. She called over Brianna and Sarah to help consult. Brianna recommended she cover the space with a darker toner, which ended up coming out brassy red (the color we were avoiding). The response from Sarah was "I hope you don't wear your hair up" (Rude coming from the person who is supposed to be helping). Alysia was willing to stay and fix this issue, but Sarah insisted I come back the next day to speak with a manager. I was unhappy with this option, as I don't have a lot of free time, but I didn't want to make the ladies stay past closing so I left with the intention of coming back the next day to fix their mistake. My hair was still wet when I left. I paid for my appointment and tipped Alysia. I called the next day at 8am and scheduled an appointment for 1pm. Which was later rescheduled to 3pm because they were not ready. When I came into the salon, I was immediately seated with Tazz (Assistant Manager / Senior Designer). I explained the situation in detail, and that the two pieces (spots - I looked like a leopard) in the front were missed and covered with a toner that had red color in it. This was a mistake on their part, as I made it very clear I was steering away from red colors. Tazz explained what he was going to do to fix it, and then proceeded. After putting foils in the front and taking pictures, Tazz calls the boss and they discussed that this was not their fault and I need to pay for this fix. He proceeded to tell me that I was going to have to pay $145. This is on top of the service I paid for the day prior. Obviously, I am extremely unhappy at this point because he didn't discuss this with me before starting my hair. When he saw that I was unhappy, his response was "I'm sorry, honey - do you think we work for free around here. This isn't our fault. This call came from the boss." When I asked to speak with the boss, he said I couldn't, they are on vacation. I really felt the boss didn't receive the whole story of what happened and may have felt different about the situation if they were there. Even my original hair stylist agreed with me. When I expressed that I was unhappy, Tazz started showing signs of aggression toward me - while washing my hair he was ripping the foils out of my head and pulling my hair, splashing a lot of water in my face - which started to burn from the shampoo and color he was rinsing out. When I tried to wipe my eyes out, he said "it's fine, it's just water." At this point, I was so mad with how I was being treated that I didn't respond; I just wanted to leave. When I didn't respond, he said "you don't have to make this weird, you don't have to worry about the money." I responded with "I apologize, this has been a very weird experience so far." We went back to the chair where Tazz proceeded to throw little digs in and laughing to make it seem light hearted- "hey, I saw that you have been coming here for a long time. You almost booked with me one time but you cancelled the appointment", "I guess maybe you'll think again before letting your friend touch your hair", "You know you were under charged for what WAS done to your hair yesterday".
As a customer service manager, I would never complain to a customer about taking time to help right a wrong. As the assistant manager, Tazz was extremely unprofessional. This is not how you treat people. Alysia is the only reason I gave two stars and not one.