SEPHORA

4.1
214 reviews

About

Cosmetics StoreBeauty Supply StorePersonal Care Product SupplyMakeup ArtistPerfume StoreHair Care Supply StoreSephora
Come in and share the beauty. At Sephora, you can enjoy a shopping experience where all are welcome and what makes you unique is celebrated. Check out fan-favorite brands like FENTY BEAUTY by Rihanna, Drunk Elephant, Tatcha, and affordable picks from Sephora Collection. Visit our website to learn more about what's happening at your Sephora, like exclusive product launches, brand events, and more. In a hurry? Get your order fast and easy with in-store or curbside online order pick-up options that work for you (availability varies by location). You can also try Same-Day Delivery to get your beauty delivered directly to you*. (*Delivery fees apply. Availability based on delivery location.) We can't wait to see you!

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Wheelchair accessible entranceAvailable

Location

SEPHORA
5100 N 9TH AVE, PENSACOLA, FL
32504, United States

Hours

Reviews

4.1
214 reviews
5 stars
144
4 stars
22
3 stars
12
2 stars
3
1 star
33
  • SG
    Suzanna George
    Dec 30, 2025
    5.0
    I came in not looking for anything in specific, just to browse. I came across the Natasha foundation and was in between two shades. Destiny was fantastic and helped me find my perfect shade. The foundation was beautiful. She was able to make me a sample before I was able to purchase the product. She continued to help me throughout the store with my other questions. Destiny provided excellent customer service and was knowledgeable on product. I will definitely look for her every time I shop at this location!
  • AA
    autumn
    Dec 28, 2025
    3.0
    service is typically great; however, today i had a very rude encounter with an employee. my dad was with me & he kindly asked about sephora only accepting exact change, the employee sucked her teeth at him and raised her voice as she began to talk to him as if he was a child. as she made hand motions, he walked away. she continued to roll her eyes and make faces at him across the store. although typically the service is great & everyone is lovely, today was an exception.
  • KN
    Kerwin Neufeld
    Dec 27, 2025
    1.0
    Disappointing experience with store management. The manager, Shane, was dismissive and rude on multiple interactions. He removed a posted 20% off Sol de Janeiro sign and refused to honor it when asked. The following day, when I asked about gift sets, he snapped “what you see is what we have” and offered no assistance. When I tried to calmly raise my concerns, he walked away and refused to engage. Unprofessional behavior from a manager and not the level of service I expect from Sephora.
  • AA
    APlus Aj
    Dec 12, 2025
    5.0
    Seven really helped me out picking up makeup. anyone who needs help come to her!
  • TH
    Terry Hill
    Dec 9, 2025
    5.0
    I shop Sephora, but I came into the store a few days ago with nothing but questions. No intention of buying, just honest advice and Bria was there to help. She was so very patient and kind, answering all of my questions, giving me advice on product and actually making a notation on my profile so that when I am ready to purchase, we can see what I was very much interested in. Thank you Bria, you are amazingly patient and your customer service was a 10+!!!!

Frequently Asked Questions About SEPHORA

What are the regular store hours for SEPHORA in Pensacola?

SEPHORA in Pensacola is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.

Does SEPHORA offer in-store pickup or delivery services?

Yes, SEPHORA offers in-store pickup and same-day delivery services where available.