JCPenney Salon

Reviews

• TJ

  Trina Jo

  6 days ago
  5.0
  A week ago I went to JCP in Panama City, FL for hair color and was left very disappointed with a horrible color job. I went back in to ask if they could help me and the Store Manager (I can’t remember her name…maybe Maria?) got another colorist to come see me. Taylor Cook took me in right away and did a full foil redo and my hair is BEAUTIFUL! She took 4 hours with me and everyone was so encouraging and super sweet. They didn’t charge me for the full foil, since the 1st one a week ago was so badly done. But WOW! The customer service and attention to my needs was outstanding and Taylor did an amazing job on my hair! Even though my hair had to go through more bleach, she made sure to not damage my hair. I’m so impressed and happy! My hair is gorgeous! THANK YOU!!!
• CM

  Christina McEntire

  Oct 25, 2025
  5.0
  Easy getting an appointment. Plus my hairstylist Barbara Owens was amazing she took great care of me and my curls look super amazing. I would definitely recommend her especially if you are looking for someone to give you beautiful curls.
• GE

  GEORGIA EVANS

  Sep 24, 2025
  1.0
  It's hard to coordinate hours with my regular stylist, I was about 2 months over due for a cut and have a vacation planned in October which would allow enough time for a new cut to not look like a new cut, so I decided to try the salon in JC Penney. I had gone there years ago and never had a problem so I figured it was safe. I could just cry every time I look in the mirror now. I have fine hair with natural curl that I love and a few unruly cowlicks so I wear my hair a little shorter than shoulder length, layered and messy and it works. Just big waves and soft curls mostly. During the cut the stylist used thinning shears. No one has used thinning shears on me since I was a kid and now I know why.... THEY TAKE AWAY THE CURLS! My curls are GONE!!!! COMPLETELY!!!! My hair is longer up next to my face, shorter over the ears, longer in the back and totally flat! I look like a 7 year old from the 70's with a mullet.... Another $50 to get this mess fixed and sadly the only answer is going to be a super short cut! I guess I'll just have short hair instead of my wonderful, sloppy curls on vacation. I'm just sick....
• MD

  Marc Davis

  Aug 18, 2025
  1.0
  The only “stylist” that has any idea what they are doing is the young girl Hailey. My daughters hair was absolutely butchered by an obviously new associate, she panicked and asked another girl for help and even said “I can’t do this” the bigger girl with blue hair tried to fix it but actually made it worse and finally Hailey came over and told my child I can’t let you leave like that and tried to damage control what the other two “stylists” destroyed. She did the best she could but there was no saving an absolutely butchered job almost like a front mullet on a teenager that started with long blonde hair. We are now going to go to a real professional salon to fix what these J.C. Penney employees ruined. Hailey should be commended for trying and being professional and trying to save the day. She should be working at a different higher end salon though one that doesn’t butcher people’s hair.
• DH

  Decker Harp

  Jan 29, 2024
  1.0
  I came here to get my daughter a haircut and she requested feathered layers with a face frame. Hailey did her hair and there was no difference after.i was excepting a much better outcome .

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