Rare, iconic, incomparable—Guerlain’s legacy in luxury fragrance, skincare and makeup is second to none. Founded in 1828, the legendary French beauty brand operates only a handful of storefronts in the United States, including its newly renovated boutique at The Breakers. Explore a colorful spectrum of cosmetics, or peruse the label’s capsule of exquisite fragrances, such as L'Art & La Matière - an exclusive collection of 21 Eaux de Parfum that presents a unique customization experience. For the skin, work with a personal consultant to create a custom regimen, incorporating products like the coveted Orchidée Impériale - a molecular extract from a flower known for its extraordinary longevity.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.