SEPHORA

3.4
218 reviews

About

Cosmetics StoreBeauty Supply Store
Come in and share the beauty. At Sephora, you can enjoy a shopping experience where all are welcome and what makes you unique is celebrated. Check out fan-favorite brands like FENTY BEAUTY by Rihanna, Drunk Elephant, Tatcha, and affordable picks from Sephora Collection. Visit our website to learn more about what's happening at your Sephora, like exclusive product launches, brand events, and more. In a hurry? Get your order fast and easy with in-store or curbside online order pick-up options that work for you (availability varies by location). You can also try Same-Day Delivery to get your beauty delivered directly to you*. (*Delivery fees apply. Availability based on delivery location.) We can't wait to see you!

Details

  • Requires appointmentNot available

Location

SEPHORA
13550 SW 120TH ST, MIAMI, FL
33186, United States

Hours

Reviews

3.4
218 reviews
5 stars
117
4 stars
9
3 stars
6
2 stars
12
1 star
74
  • DO
    Daniela O.
    Nov 17, 2025
    1.0
    I normally don’t go on a whim to give a bad customer service review .. but I purchased an item in another Sephora .. on my way home (2hrs later) I noticed the item was not the same as in the box .. I came to this Sephora to exchange it & I was told no that I needed to go to the Sephora that was 25 miles away to return it since it was their issue .. or I could call customer service. I called customer service & they said I can absolutely do the return. I come in and one of the managers goes on to tell me it’s an exception to exchange it.. normally it has to be investigated by the store that sold it to me & that situation has been happening. I’m a rouge member .. I buy often & honestly I was so taken aback by the experience. It was the first time that happened to me .. as a customer I’m unaware of their loss prevention issues. I won’t be returning to this Sephora & I prefer my online experience. If customer service told me it was ok to do an exchange why would a store give me such an issue .. what happened to good customer service. By
  • SL
    Sarah Locier
    Nov 14, 2025
    5.0
    I had an amazing experience with the beauty advisor who helped me today. Melanie was incredibly knowledgeable, patient, and truly listened to my concerns before recommending products. I loved how she explained each item in detail and helped me find exactly what worked for my skin type and style. Her professionalism and warm personality made the whole visit enjoyable. Thanks to her, I left feeling confident and excited to try my new products. Highly recommend her service!❤️
  • LC
    Laura Corcho
    Nov 6, 2025
    5.0
    Visite la tienda hace unas horas , y me fui más complacida de lo que esperaba , me atendió Melany , súper nice y muy joven , yo solo buscaba una base y me fui con todo lo que en realidad necesitaba hace mucho tiempo y por no conocer no sabía que comprar , muchas gracias por la atención de esta linda nena que me trató con mucha alegría y me sorprendía con todo lo que sabía de make up . Omg muchas gracias súper happy me fui , por eso decidí escribir este comentario .
  • AQ
    Alejandra Quezada
    Nov 3, 2025
    1.0
    I did not care for a woman with dyed blonde hair today older probably early sixties chasing me around the store today . If I touched something she went … you can’t open this or touch that … just to be clear this was not makeup .. that people are really particular about it was a cute brush set which was already unsealed by the way . Also , if you talk in English they give you a weird face and reply to you back in Spanish . Please look into the people you hire . I was make uncomfortable by the chasing and refusal to speak English . I will continue to buy at the Dadeland location . Hard pass . Thank you .
  • LM
    Laura Martinez
    Nov 2, 2025
    5.0
    Nahyr gave us a 5 star experience, she walked me and my mom through the store and recommended us the best products and helped my mom with the credit card process, she deserves to be a manager one day !

Frequently Asked Questions About SEPHORA

What are the regular operating hours for SEPHORA?

SEPHORA is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.

Does SEPHORA offer any pickup or delivery services?

Yes, SEPHORA offers in-store pickup, curbside pickup, and same-day delivery services.