SEPHORA

Reviews

• RR

  Rosaly

  2 days ago
  5.0
  👌🏼👌🏼👌🏼👌🏼👌🏼👌🏼me encantaaaaaaaa
• FA

  Fav “Fav001!” ARD

  6 days ago
  1.0
  Horrible customer service. Manager was rude and giving me excuses that she was going to make an exception for my product return. It was sent to me used and she said I only had 30 days when it’s very clear in the website there is an extension for exchanges or returns. Then she kept on saying that it had to be return by mail for any future online damaged orders not in store.
• AG

  Angela González

  Dec 30, 2025
  2.0
  This experience was unacceptable and left a very poor impression. I visited this Sephora location on my actual birthday to redeem the Birthday Gift that Sephora actively promotes as part of its Beauty Insider program. I was informed that no birthday gift was available. No alternative was offered — no digital option, no voucher, no substitute of any kind. I am a long-time Sephora customer who spends hundreds, and in many years thousands, of dollars annually with this company. When a brand advertises a birthday reward as a loyalty benefit, customers reasonably expect it to be honored. Inventory issues are an internal failure and should never be passed on to the customer. What made this experience especially disappointing was the cold and indifferent attitude of the staff. There was no apology, no attempt to check for options, and no effort to provide a resolution. The interaction felt dismissive and transactional, which is inconsistent with the level of service Sephora claims to provide. Sephora positions itself as a premium beauty retailer with a strong loyalty program. Experiences like this reveal a clear disconnect between marketing promises and in-store execution. This was my birthday. A moment that should have been simple and positive instead highlighted poor customer care. This visit significantly diminished my trust in the brand.
• KR

  Kristy Ruidiaz

  Nov 29, 2025
  5.0
  I visited Sephora today and was helped by an amazing employee. Melanie was very helpful, guided me thru gifting guiding assistance I needed for my niece. I will be visiting again and requesting for Melanie to assist. Thank you for making my experience today pleasant and successful.
• ES

  Emily Suárez

  Nov 28, 2025
  5.0
  What an awesome experience at Sephora @Kendall today! I went to buy just a concealer and ended buying more stuff for my make up! Melani was amazing, very patient, professional, knowledge, love the way she explained details to me!! Very energetic, sweet!! I am happy with my experience! Thank you so much.

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