SEPHORA

Reviews

• MC

  Maria Calvo

  2 days ago
  2.0
  This would not be my go to Sephora. I went for the first time today. The assistance they give is minimal and rushed. They’re in a hurry and leave you hanging pass you onto someone else so you have to explain it all over again and then that person tries to sell you the product they have in hand versus what you want. Waste of time.
• AA

  Alex

  Feb 20, 2026
  1.0
  went this friday at around 3:30 and the lady at the cashier was rude and uninterested when i asked a question while being nice to the people before me
• RR

  Rosaly

  Jan 10, 2026
  5.0
  👌🏼👌🏼👌🏼👌🏼👌🏼👌🏼me encantaaaaaaaa
• FA

  Fav “Fav001!” ARD

  Jan 6, 2026
  1.0
  Horrible customer service. Manager was rude and giving me excuses that she was going to make an exception for my product return. It was sent to me used and she said I only had 30 days when it’s very clear in the website there is an extension for exchanges or returns. Then she kept on saying that it had to be return by mail for any future online damaged orders not in store.
• AG

  Angela González

  Dec 30, 2025
  2.0
  This experience was unacceptable and left a very poor impression. I visited this Sephora location on my actual birthday to redeem the Birthday Gift that Sephora actively promotes as part of its Beauty Insider program. I was informed that no birthday gift was available. No alternative was offered — no digital option, no voucher, no substitute of any kind. I am a long-time Sephora customer who spends hundreds, and in many years thousands, of dollars annually with this company. When a brand advertises a birthday reward as a loyalty benefit, customers reasonably expect it to be honored. Inventory issues are an internal failure and should never be passed on to the customer. What made this experience especially disappointing was the cold and indifferent attitude of the staff. There was no apology, no attempt to check for options, and no effort to provide a resolution. The interaction felt dismissive and transactional, which is inconsistent with the level of service Sephora claims to provide. Sephora positions itself as a premium beauty retailer with a strong loyalty program. Experiences like this reveal a clear disconnect between marketing promises and in-store execution. This was my birthday. A moment that should have been simple and positive instead highlighted poor customer care. This visit significantly diminished my trust in the brand.

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