JCPenney Salon

Reviews

• AW

  Angie Wessinger

  Jun 23, 2024
  5.0
  Michelle D. Has been doing my hair and she does such a fabulous job. I always get so many compliments on my hair. She really listens to everything I say and is very considerate in everything she does. I find JCPenney's pricing to be very competitive.
• GO

  Gilma Odom

  Mar 7, 2023
  2.0
  So let me first say my review is based on my last service. I was not impressed. The stylist was risk adverse, meaning she trimmed when I asked for a cut. She clearly did not have a great deal of experience with very thick straight hair. I have had good cuts in previous visits. Make sure you have an appointment with the manager or other senior stylist
• JM

  Joanne Murphy

  Feb 3, 2021
  1.0
  OK just DON'T DO it!!! I set an appt. for a Sunday afternoon for 3 pm to get my hair colored. I have only used a salon for color a handful of times in my life and on this day I just wanted to not do color myself and not have the mess and treat myself. Also I wanted it a golden yellow blonde and that is what I said from minute one. I walked in with a dirty blonde color (not dark in any way). They showed me swatches and I picked from those what I wanted my hair look like or resemble. OK so I am sitting in salon chair for a very long time while my stylist went somewhere not sure where. I did not know what was going on at all-was just left sitting there. It might have been half hour if I did not get up and walk back to where she had gone. No checking back with me--do you want a water? - magazine?? NOTHING. I go back to find several people discussing what to use on MY hair because they were "out of stock" of the color I wanted. Nothing that I wanted originally of like 3 colors was available in stock. How can this be? In the end I chose a color that most closely matched because I needed color done and do not have many days to do this and work a LOT. After color was done I looked like an old lady with my hair a murky, gray, ash blonde of some sort and I had been here for a solid 3 hrs. It was 6 pm and store closing. Absolutely not what I wanted. I was very dissatisfied and they absolutely knew it-even the stylist admitted it was bad. They basically blamed this on me for not waiting for the other colors to come in and their only fix was that I set another appt day when they would have colors in. But their plan was to charge me the SAME price to get my hair done again...!!! No substantial discount to make a customer "happy"? because making a customer happy is what they are supposed to be doing? If someone walks out of a hair experience unhappy--well, guess what?--not good for business right?. I did foolishly set another time for a week later and soon decided no way I am going back to trust these people with my hair again. I did not go. They then proceeded to dial my cell phone over and over until an entire hour had gone by past the appt-telling me the color I wanted was now in--because "they had sent someone out for it just for me"--are you kidding me? They never did a reminder call because if they had, I would have told them I was not coming back. At any point there was no offer to make this right at a deeply discounted price or gratis. So I went down to Ollie's bought a box of color for $2 Copper Sandy Blonde which added the warmth my hair needed--and done!! Extremely unprofessional group here who really don't care if you leave happy (sorry true) and the manager is also very rude. Really, this place is not worth your time.
• HC

  Holly Coulter

  Jan 24, 2020
  5.0
  Always get amazing service from the staff. Perfect cut and color every time

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