SEPHORA at Kohl's

Reviews

• TL

  Tina Lacasse

  Oct 12, 2025
  5.0
  This sephora location is one of the best! The employees are very helpful and always smiling. The girl with the long black hair is super sweet and is well educated when it comes to products. If you are looking for one on one help, I suggest this location as you don’t always get that kind of service in other stores.
• BB

  Bleek

  Sep 19, 2025
  5.0
  I just wished the lady who told me "OH WE DONT HAVE THAT " would of just looked. Online said they had 18 in stock so I drove from Orange Park to buy it just for her to claim that without even looking in the system. I eventually bought my cologne 45mins later after my wife went back in and had to ask her please make sure but she was helping other customer's but they indeed had it.
• SF

  Sharon Faith

  Aug 24, 2025
  1.0
  the worst! 3 employees and not even a hello... had to bother one to find the product I was looking for and had to bother another one to give them my $55! Feel violated ! Disgusting ... If I owned that store I would have fired them all on the spot! I would actually be saving money if I close down the store for a couple weeks and hired people who wanted to work and had good customer service skills versus this experience where I shall never go back there and spend a dime for LIFE!
• JJ

  Jamie

  Jan 26, 2024
  5.0
  I go to this Sephora if I put off ordering online to the point that I am out of product, usually foundation, this location is much closer than the town center. They are hit or miss with having what I need. However, Jeff is always helpful and when they didn’t have the product I needed in a pinch, he hooked me up with enough of it in sample form to hold me over until my online order would arrive. He saved the week for me!
• RA

  Rima Alkhalili

  Mar 8, 2023
  1.0
  Went in yesterday to quickly get one product with my 10 months old, when I walked into store one employee was helping a customer in fragrance section, he looks at me and literally turns away, as I find my product I was looking for and waiting to check out, another customer approached him and asked for help in foundation, he went on to help her as I wait on the cash, few minutes pass by and I’m still waiting to pay for my product, the customer who the employee is helping asked him multiple times to help me and check me out but he said no repetitively As I look at them and wait! Horrible customer service!! I took my item to kohls checkout registers as I was done waiting on an such a dismissive employee who unfortunately can’t even keep up with turns and service customers! So disappointing

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