Hair Cuttery

4.6
1394 reviews
A Hair Cuttery stylist is giving a guest a free consultation.

About

Hair SalonHair Cuttery
Hair Cuttery is the largest privately owned and operated chain of full-service hair salons in the country, employing thousands of salon professionals in over 500 company-owned locations on the East Coast and the Midwest. A full-service, value-priced salon, Hair Cuttery offers cut, color, blow-out and styling trends for women, men and children; appointments and walk-ins are welcome. You can schedule an appointment using our HC APP, visiting our website, or by calling the salon. Hair Cuttery also carries a full line of professional hair care products. Hair Cuttery is committed to delivering an amazing guest experience through its highly trained and skilled salon professionals and highest safety standards.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Cash onlyNot available

Location

Hair Cuttery
13820 Old Saint Augustine Rd 149, Jacksonville, FL
32258, United States

Hours

Reviews

4.1
227 reviews
5 stars
166
4 stars
8
3 stars
6
2 stars
4
1 star
43

What are people saying?

AI-generated from recent customer reviews

Stylist Skill

Many customers praised specific stylists for their skill and ability to deliver desired results, particularly highlighting Maria, Jae, and Ariana.

Customer Service

Feedback on customer service was mixed; while some praised the friendliness and professionalism of staff, others reported poor experiences with unhelpful or rude employees.

Service Quality

Several reviews indicated dissatisfaction with the quality of services received, including issues with haircuts and coloring that did not meet expectations.

Appointment Issues

Customers expressed frustration with appointment scheduling and wait times, including instances of long waits and stylist tardiness.

Pricing Concerns

There were complaints about pricing being misleading or perceived as too high for the quality of service provided.
  • TM
    Tom Meehan
    1 day ago
    5.0
    Maria is a perfectionist she goes to great length to make sure everything is perfect very personable very professional. She is definitely an asset to the Hair Cuttery. I’ve been coming there a little over a year because of her her expertise is awesome to every detail.!
  • VD
    Vladimir Danilchenko
    6 days ago
    1.0
    Not happy with the service. Had to teach the member how to do it and come back 3 times due to her being new. 40$ later still unhappy with the result. Definitely not going back there.
  • JE
    Jack Eddy
    Jan 5, 2026
    5.0
    I’ve been seeing Maria for years, and I truly wouldn’t trust my hair with anyone else. She’s a perfectionist in the best way, every detail matters, and she makes sure every hair is exactly where it should be. Maria stays current on the latest hair trends, really listens to what you want, and always prioritizes keeping my hair healthy while making it look amazing. Even though I’m away at college, I still won’t see anyone else and always make sure to book with her whenever I’m home on vacation. She’s simply the best.
  • MM
    M. M.
    Dec 19, 2025
    2.0
    I paid a high amount for a deep conditioning treatment and flat iron, and the service did not meet professional standards. 1. The deep conditioner was applied and immediately washed out instead of being left on for at least 15 minutes under a steamer, which defeats the purpose of a deep conditioning treatment. 2. The hair was blow-dried and flat ironed while the top section was still soaking wet, she kept going over the bottom section multiple times (ofcourse since it got wet after being flat ironed) which is improper technique and risks heat damage and dripping over the done sections. 3. The middle part was uneven and not centered. The service itself did not reflect the level expected for the price paid that a refund should be issued. Im doing my hair again.
  • AC
    Amber Chase
    Dec 9, 2025
    1.0
    I recently booked an appointment at The Hair Cuttery and shared with the receptionist exactly what I wanted, a short hairstyle along with blonde color. She assured me that Mandy was fully capable of achieving the cut and color I requested. When I arrived, Mandy seemed pleasant at first, but things quickly became concerning. She asked me which gauge she should use to cut my hair after I showed her the reference photo, which made me question her experience. When it came to the color, she used two different techniques that clearly weren’t appropriate together, and when the color failed to take correctly, she blamed my hair type rather than acknowledging the mistake. Throughout the appointment, she took long personal phone breaks, and then shifted blame to the receptionist for booking me with her. I ended up removing myself from her chair after the wash because I no longer felt confident in her abilities. I immediately contacted management and explained everything to the manager, Jay. Jay saw me the next day to fix the situation. While she did manage to correct what Mandy had done, she also made excuses for why Mandy’s results turned out so poorly, even though Mandy had claimed she was experienced with this type of cut and color. For context, my hair is a mixed Afro–Native American texture with small natural curls, which is still very workable for a skilled stylist. Although Jay originally said I would not be charged for the day prior due to the issues caused by Mandy, she ultimately decided to charge me anyway on top of my service with Jay. Her reason for the day prior charge was she felt that Mandy “did lift color.” I paid the extra cost, but the entire experience left me extremely disappointed. I will not be returning to this salon, and I strongly caution others to be careful when booking here.

Frequently Asked Questions About Hair Cuttery

What services does Hair Cuttery in Jacksonville, FL offer?

Hair Cuttery provides full-service haircuts, coloring, blow-outs, and styling for women, men, and children, along with professional hair care products.

Where is Hair Cuttery located in Jacksonville?

Hair Cuttery is located at 13820 Old Saint Augustine Rd 149, Jacksonville, FL 32258.