Hair Cuttery is the largest privately owned and operated chain of full-service hair salons in the country, employing thousands of salon professionals in over 500 company-owned locations on the East Coast and the Midwest. A full-service, value-priced salon, Hair Cuttery offers cut, color, blow-out and styling trends for women, men and children; appointments and walk-ins are welcome. You can schedule an appointment using our HC APP, visiting our website, or by calling the salon. Hair Cuttery also carries a full line of professional hair care products. Hair Cuttery is committed to delivering an amazing guest experience through its highly trained and skilled salon professionals and highest safety standards.
Details
Requires appointmentNot available
Credit cardAvailable
DebitAvailable
Cash onlyNot available
Accepts checksNot available
[Free/Paid] wi-fiNot available
RestroomAvailable
Onsite servicesAvailable
Free parking lotAvailable
On-site parkingAvailable
Kid friendlyAvailable
Wheelchair accessible entranceAvailable
Wheelchair accessible restroomAvailable
Wheelchair accessible seatingAvailable
Location
Hair Cuttery
13820 Old Saint Augustine Rd 149, Jacksonville, FL
Many customers praised specific stylists for their skill and ability to deliver desired results, particularly highlighting Maria, Jae, and Ariana.
Customer Service
Feedback on customer service was mixed; while some praised the friendliness and professionalism of staff, others reported poor experiences with unhelpful or rude employees.
Service Quality
Several reviews indicated dissatisfaction with the quality of services received, including issues with haircuts and coloring that did not meet expectations.
Appointment Issues
Customers expressed frustration with appointment scheduling and wait times, including instances of long waits and stylist tardiness.
Pricing Concerns
There were complaints about pricing being misleading or perceived as too high for the quality of service provided.
TM
Tom Meehan
1 day ago
5.0
Maria is a perfectionist she goes to great length to make sure everything is perfect very personable very professional. She is definitely an asset to the Hair Cuttery. I’ve been coming there a little over a year because of her her expertise is awesome to every detail.!
VD
Vladimir Danilchenko
6 days ago
1.0
Not happy with the service. Had to teach the member how to do it and come back 3 times due to her being new. 40$ later still unhappy with the result. Definitely not going back there.
JE
Jack Eddy
Jan 5, 2026
5.0
I’ve been seeing Maria for years, and I truly wouldn’t trust my hair with anyone else. She’s a perfectionist in the best way, every detail matters, and she makes sure every hair is exactly where it should be. Maria stays current on the latest hair trends, really listens to what you want, and always prioritizes keeping my hair healthy while making it look amazing. Even though I’m away at college, I still won’t see anyone else and always make sure to book with her whenever I’m home on vacation. She’s simply the best.
MM
M. M.
Dec 19, 2025
2.0
I paid a high amount for a deep conditioning treatment and flat iron, and the service did not meet professional standards.
1. The deep conditioner was applied and immediately washed out instead of being left on for at least 15 minutes under a steamer, which defeats the purpose of a deep conditioning treatment.
2. The hair was blow-dried and flat ironed while the top section was still soaking wet, she kept going over the bottom section multiple times (ofcourse since it got wet after being flat ironed) which is improper technique and risks heat damage and dripping over the done sections.
3. The middle part was uneven and not centered.
The service itself did not reflect the level expected for the price paid that a refund should be issued. Im doing my hair again.
AC
Amber Chase
Dec 9, 2025
1.0
I recently booked an appointment at The Hair Cuttery and shared with the receptionist exactly what I wanted, a short hairstyle along with blonde color. She assured me that Mandy was fully capable of achieving the cut and color I requested.
When I arrived, Mandy seemed pleasant at first, but things quickly became concerning. She asked me which gauge she should use to cut my hair after I showed her the reference photo, which made me question her experience. When it came to the color, she used two different techniques that clearly weren’t appropriate together, and when the color failed to take correctly, she blamed my hair type rather than acknowledging the mistake.
Throughout the appointment, she took long personal phone breaks, and then shifted blame to the receptionist for booking me with her. I ended up removing myself from her chair after the wash because I no longer felt confident in her abilities. I immediately contacted management and explained everything to the manager, Jay.
Jay saw me the next day to fix the situation. While she did manage to correct what Mandy had done, she also made excuses for why Mandy’s results turned out so poorly, even though Mandy had claimed she was experienced with this type of cut and color. For context, my hair is a mixed Afro–Native American texture with small natural curls, which is still very workable for a skilled stylist.
Although Jay originally said I would not be charged for the day prior due to the issues caused by Mandy, she ultimately decided to charge me anyway on top of my service with Jay. Her reason for the day prior charge was she felt that Mandy “did lift color.” I paid the extra cost, but the entire experience left me extremely disappointed.
I will not be returning to this salon, and I strongly caution others to be careful when booking here.
What services does Hair Cuttery in Jacksonville, FL offer?
Hair Cuttery provides full-service haircuts, coloring, blow-outs, and styling for women, men, and children, along with professional hair care products.
Where is Hair Cuttery located in Jacksonville?
Hair Cuttery is located at 13820 Old Saint Augustine Rd 149, Jacksonville, FL 32258.
What are the Hair Cuttery salon hours?
Hair Cuttery is open Monday through Saturday from 8:00 AM to 8:00 PM and Sunday from 9:00 AM to 6:00 PM.
Can I book an appointment at Hair Cuttery online or via app?
Yes, you can schedule appointments through the Hair Cuttery website or by using their mobile app available on both Apple and Android platforms.
Does Hair Cuttery accept walk-ins and what payment methods are accepted?
Hair Cuttery welcomes walk-ins and accepts multiple payment options including American Express, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is Hair Cuttery accessible for customers with disabilities?
Yes, Hair Cuttery offers wheelchair accessible seating and restrooms, ensuring accessibility for all customers.
Are children welcome at Hair Cuttery?
Yes, Hair Cuttery welcomes children and provides hair services for all ages, making it a family-friendly salon.
What nearby dining options are available around Hair Cuttery?
Nearby dining options include Sushi House & Grill for Japanese cuisine, New York Subs and Jersey Mike's Subs for sandwiches, Duck Donuts for coffee and donuts, Bamboo Wok for Chinese food, Brooklyn Pizza for Italian, Raices and Tijuana Flats for Mexican food.
What other beauty and spa services can I find near Hair Cuttery?
Near Hair Cuttery, customers can visit Massage Envy - Bartram Park for massages and skin care, Nails So Happy Jacksonville for nail services, Planet Beach Spray & Spa for hair salon services, and VIO Med Spa for medical spa treatments.
Are there any useful nearby services or shops near Hair Cuttery?
Yes, nearby services include Michael's Formalwear for clothing, Greenberg Dental & Orthodontics for dental care, Publix Super Market for groceries, AT&T Store for mobile phones, and Bartram Cleaners for dry cleaning.