SEPHORA

Reviews

• SG

  Shop Girl

  Feb 11, 2026
  1.0
  This review is not about Sephora as a company, because I believe every store reflects its management and the culture leadership creates. I visited this location on 02/11/2026 and spent about 45 minutes in the store. During that entire time, no one greeted me, acknowledged me, or offered assistance. There was a female employee with pink hair and heavy makeup working near the front of the store who did not greet or assist customers while I was there. A younger African American female wearing glasses consistently had a visibly unapproachable expression and did not engage with customers. A Caucasian male employee in his 30s with a beard spent most of the time I observed him on his phone. Another older African America female employee with very closely cropped hair walked back and forth across the store but did not stop to assist anyone. The store was not empty. There were customers throughout, yet no one was being proactively helped. Not once did anyone say hello, ask if I needed assistance, or even make eye contact with me. Sephora is known for its customer service experience, which is why this visit was so disappointing. This did not feel like an isolated oversight it felt like a store culture issue. Leadership sets the tone, and the tone here was disengaged and indifferent. I hope management takes this feedback seriously and evaluates the service standards at this location.
• JM

  Jacqueline M.

  Jan 27, 2026
  5.0
  I like shopping here. It smells better than the one in San Jose Blvd. The parking here is terrible though.
• GS

  Ghazal Safaei

  Dec 12, 2025
  5.0
  The best Sephora in Jacksonville with the sweetest manager!
• SF

  Sulay Fuentes

  Dec 11, 2025
  5.0
  My experience at this Sephora was nothing short of outstanding. Jill and her team are absolutely amazing warm, knowledgeable, and genuinely passionate about helping every customer look and feel their best. From the moment I walked in, I felt welcomed and taken care of. Jill’s expertise shines through in everything she does. She listens carefully, offers thoughtful recommendations, and knows exactly how to tailor products to your needs. Her team mirrors that same professionalism and enthusiasm, creating a fun, uplifting, and truly personalized experience. Whether you’re looking for skincare advice, makeup inspiration, or just want to explore the latest beauty must-haves, this location and especially Jill’s team—is the place to go. They turn a simple shopping trip into a luxury experience. Highly recommend! ✨
• LD

  Lauren Dean

  Dec 7, 2025
  5.0
  Rare to find good customer service these days like they give you at this store.

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