SEPHORA at Kohl's

Reviews

• DR

  Dianelys Lliteras Rodriguez

  Oct 8, 2025
  1.0
  Terrible service at the Sephora inside Kohl’s in Homestead. The employee was rude, told me to “relax,” and made me repeat that I bought the product there several times before finally finding my account. I’m a Rouge member — I know how this works. After reading the reviews, it’s clear I’m not the only one who’s been treated this way. How has Sephora not done anything about it? Avoid this location — the staff needs serious retraining.
• YH

  YELENYS HERNANDEZ

  Sep 1, 2025
  1.0
  I went to Sephora today looking for help and had a very disappointing experience with an employee named Gaby. When she returned from her break, I asked her a simple question about which foundation shade matched my skin tone because I truly needed guidance. Instead of assisting me, she responded in a rude and dismissive way, showing no interest in helping at all. Right after answering poorly, she turned her back on me and walked away, leaving me standing there without support. Thankfully, another associate with short hair, who was working at the register, kindly stepped in and provided the professional and attentive service I was expecting. It is unacceptable for a customer to feel ignored and disrespected, especially when seeking help with products that require expertise. Sephora should ensure all employees demonstrate professionalism, patience, and respect, the way the short-haired associate did.
• BD

  Brenda Day

  Aug 3, 2025
  1.0
  I had an extremely frustrating experience with the manager at Sephora in Kohl’s. I was charged twice for a cream, and when I brought it to their attention, I was told to come back in three days. When I returned after the charge clearly went through on my bank account, the manager told me to come back in another three days. I was understandably upset and insisted on a refund — which she finally processed, but not once did she apologize for the inconvenience or the mistake. On top of that, when the first transaction happened and the Sephora employee was unsure if it went through and asked her for help because the system was acting up, the manager literally said “no” and didn’t even bother to come over to help the kind employee. Completely unprofessional and dismissive. This kind of attitude especially from a manager is unacceptable.
• DA

  dayi arencibia

  Jun 3, 2025
  5.0
  Este sms es para la señorita Elizabeth ,decir q tienen muy buena vendedora y trabajadora , excelente trato y paciencia por sobre todo le doy un 20 de 10 puedo decir q repetiría con ella !! Muy buen trato y servicio Agradecida 🙏
• KW

  Keira Wright

  Oct 6, 2024
  1.0
  Staff are not welcoming neither are they FRIENDLY to their customers! Thanks a lot

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