SEPHORA

Reviews

• PH

  Priscilla Herrera

  Nov 12, 2025
  1.0
  the worst cashier ever ! i went to pay and i told her i want o pay in cash and she told me no bc she didn’t have change ! Excuse me ? that’s a big company it is suppose to have change i don’t want to pay in credit card what’s going on here in america what kind of excuse is that fill up those cash registers with cash that’s unacceptable! and she left me there like nothing super rude besides that ! don’t ever go to that store !
• DB

  Danitza Betancourt

  Nov 1, 2025
  5.0
  Mi favorito lugar!!!!
• LT

  Leily Toledo

  Oct 18, 2025
  1.0
  First time visiting the new Sephora at Westland Mall, and honestly, it was a very unpleasant experience. I was buying several gifts for a friend, including a Prada Paradoxe mini perfume. I asked an employee for help since it was locked, and she placed it at the register with a lot of mystery, telling me to ask for it when paying. That was fine. But when I went back to ask for it, instead of handing it to me, she threw it directly into my bag while I had my hand extended, leaving me standing there like a fool. I’ve shopped many times at other Sephora stores and have never been treated like that. It felt disrespectful and completely lacking in courtesy. I hope management takes this as an opportunity to improve customer service — a single attitude can ruin an entire shopping experience.
• YH

  Yudermis Viera Hernandez

  Sep 23, 2025
  5.0
  Lee es excelente atendiendo a los clientes… una maravillosa experiencia 👏🏼👏🏼👏🏼
• JM

  Jens Mack

  Sep 20, 2025
  1.0
  Worst experience I have had so far at this sephora. I had promised myself no matter what I won’t go in there anymore. Today I went in to buy my son his first cologne wich was supposed to be a happy experience..I want to let it be known that the guy with curly hair that usually wears it tied was the most sweet, helpful, and patient employee there. it wasn’t until I was in line at the register that an associate came to tell me to go with her that she would ring me up..,while she was doing so I asked her if I could still claim my birthday gift even though it was last month, she said yes I can do that for you…I was happy I said thank you!! Once she gave me the receipt for the cologne I bought she walked away so suddenly and started helping someone else and I was just left there standing like an idiot!! I said hey you forgot to give me the birthday sample.. she said oh ok I’m coming, then she proceeded to purposely go help another person and I felt so low. I told her again excuse me you were helping me.. she said you’re gona have to go ask someone else. How rude are the female employees here!! Does sephora include a how to be rude to customers in their training? All the female employees here are rude, think they’re better than the customers! Sephora do better!!!! Such a negative place will absolutely never step foot in there again. And I want to mention that I also got an attitude from the lady with white/silver curly hair.literal mean girl vibe there! Gross.

Frequently Asked Questions About SEPHORA