TG
Taismari Gonzalez
Mar 29, 2026
I was quite disappointed with my recent facial procedure. Despite the nurse’s pleasant demeanor, I spent $1400 on a treatment that left me looking the same, if not worse, with a new bump on my face. I had specifically booked an appointment to address my nasolabial folds, but unfortunately, there has been no improvement.
During my follow-up appointment, the doctor I hadn’t seen before informed me that the amount of filler I had received was insufficient to achieve any noticeable improvement. Had I been aware of this beforehand, I would have reconsidered the procedure. Additionally, the doctor suggested that my folds didn’t improve due to budget constraints, as I had opted not to receive more filler elsewhere. However, it was never my intention to focus on facial balancing to address a single issue on my face.
Since they offer a specialized service for nasolabial folds, I had anticipated some improvement. Unfortunately, this experience has left me feeling dissatisfied and questioning the value of my investment.
LS
Loyam Simonian
Mar 19, 2026
I want to share my experience specifically regarding the facial analysis system and how it was used during my visit.
They used a machine that was presented as being able to show what is happening “under the skin.” Based on my background as an X-ray technologist and physics college professor, that did not make sense to me.
In order to actually see beneath the skin, medical imaging requires ionizing radiation (like X-rays), sound waves (ultrasound), or radiofrequency (MRI). The system used here relies on UV and different lighting, which does not penetrate the body in a way that allows visualization of true underlying structures.
What these machines actually do is analyze the surface of the skin using light reflection, contrast, and software. They highlight pores, pigmentation, redness, and texture, and then use algorithms to estimate or project potential concerns. This is not a direct visualization of what is under the skin ; it is an interpretation.
What made me uncomfortable was how this information was presented. It was communicated as if these were real underlying conditions, including being told I had rosacea, which I have never had in 38 years.
On top of that, the consultation felt very sales-driven. One of the nurse practitioners continuously spoke without giving me time to process, and it felt like she was demonstrating how to sell to the other provider rather than having a genuine consultation. The approach focused on pointing out multiple “imperfections” and suggesting several treatments in different areas, even when I had clearly expressed that I wanted a natural, minimal approach.
At one point, asymmetry was pointed out as a concern. However, natural human anatomy is not perfectly symmetrical; that is what makes a face look natural. I was also shown a generated side profile image, even though no true side photo was taken.
From an imaging standpoint, this is important: if a true lateral view is not taken at an accurate 90-degree angle, anatomical proportions can appear distorted and lead to incorrect interpretations. In this case, the proportions shown did not accurately reflect my actual features ; for example, my chin appeared smaller than it truly is.
What stood out to me the most was that features that have always been considered strong in my face ; such as my lips and nose ;were also suggested for correction. This reinforced the feeling that the goal was not to enhance what is already there, but to continuously identify something to “fix.”
I walked in comfortable with my appearance, simply wanting to maintain my skin quality. I left feeling like there was a constant effort to make me feel imperfect in order to justify multiple treatments.
Additionally, I paid a $75 deposit to hold the appointment. At that point, I felt overwhelmed and just wanted to end the interaction without creating an uncomfortable situation, so I agreed. I later learned that the deposit is non-refundable and only applies as credit toward services. Since I do not plan to return, this essentially turned what was presented as a “free consultation” into a $75 cost.
The NP itself is not the issue ; but how it is explained and used matters. Presenting surface-based estimates as definitive findings, combined with a sales approach that focuses on creating insecurities, can be misleading.
I am sharing this so others understand the limitations of this type of analysis and can make informed decisions.
UPDATE!!!
Thank you for clarifying that the system is surface-based and not a diagnostic tool. That aligns with my understanding. My concern remains how that information was presented during the consultation.
I would also like to note that after posting my review, I was contacted and offered a refund of my deposit in exchange for removing it. While I understand the intention to resolve the situation, I am not comfortable with that approach.
I believe honest and transparent feedback should remain available so others can make informed decisions.