SalonCentric

Reviews

• LP

  Leticia Pedroso

  Nov 13, 2025
  1.0
  The first store I visited was in Orlando, where I created my account and was able to shop the same day without any issues. Later, I found out there was a location close to my home, and I was excited about the convenience. However, from my very first experience at the Clermont location, the service was extremely disappointing. During my first visit, I was assisted by Karina, who asked if I had purchased there before. I told her yes, because I had already shopped at another store. I selected my products and went to the checkout, but she said she couldn’t find my account and asked me to call the Salon Centric 1-800 number. I followed all the instructions she and the phone representative gave me. After resolving everything in the parking lot, I received my customer code and a confirmation email. When I went back to the store and showed it to her, she dismissed me with an uninterested attitude and said again that “it wouldn’t work.” As I was leaving, the 1-800 representative called me back asking if everything was resolved. I explained that it wasn’t, and she asked me to stay on the line while she contacted her supervisor. A few minutes later, I received another email confirming the activation and was told to go back inside and show it. When I returned, Karina still showed zero willingness to help, claimed that “the app still needed to be activated,” and made me waste over two hours trying to fix something that was already approved by Salon Centric support. I urgently needed a good dryer and really wanted to purchase the L’Oréal one. She had even put all the products back on the shelves, assuming I wouldn’t return. I was only able to complete the purchase because I insisted, not because she was willing to help. She also told me the store offered no exchanges and that if anything happened, I would have to contact L’Oréal myself, something I later found out was completely false, because Salon Centric’s official policy clearly allows exchanges within 60 days, with or without defects. The real issue came later: the dryer stopped working. Less than a month after the purchase, it simply turned off and never turned back on. Since the Salon Centric website states that electronic tools can be exchanged within 60 days, I returned to the Clermont store, once again assisted by Karina. Before I even finished explaining, she said: “I told you we don’t do exchanges here.” I tried to show her the official return policy, but she insisted everything had to be handled through L’Oréal. She called someone (probably the manager) and showed me a paper saying that exchanges had to be handled through the brand and the 1-800 number, even though this paper does not match the official policy on the company website. Below is the picture of the paper she showed me,the same document that contradicts the information she gave me. I felt completely disrespected. Her tone, expressions, and overall attitude felt cold, dismissive, and uninterested in helping in any way. So I left and went to another location. At the other stores? Excellent service. At the second store, the employee requested my receipt and said she would process the exchange, but the dryer was out of stock. She checked which store had it available. I then went to a third store, showed my receipt, and the employee immediately exchanged the dryer with kindness, patience, and professionalism. She even gave me a new receipt with a fresh date in case anything else happened. About the Clermont location: Very poor customer service No willingness to help Incorrect information about company policies Acting as if helping the customer was a favor Multiple negative experiences After two bad experiences, I will not return, even if I have to drive farther to another store.
• CL

  Cindy Luu

  Jul 18, 2025
  5.0
  Awesome location, Karina & Shay are sweethearts and guided me realistically every step of the way with my hair journey as a nail tech who is very much not a hairstylist! Love coming here.
• JB

  Jamila Burns

  Aug 7, 2024
  5.0
  Always a good in store experience staff always helpful , I had to run in to this location because my rep forgot to place my order over a month almost. This happened to me 3 times and every time I went in Shavon and her team were extremely helpful at the store with everything that my team and I needed.
• CK

  Celina Kravitz

  Jul 22, 2024
  5.0
  Best salon centric store!!
• DS

  Dina Shriner

  Mar 21, 2024
  5.0
  Love the people there.

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