Stylist Quality
Customers consistently praised the skills and professionalism of various stylists, with many mentioning specific stylists like Jessica, Vivian, and Janeth for their excellent work.
Customer Service
Overall, the staff was described as friendly, attentive, and accommodating, with several reviews highlighting positive interactions and willingness to help.
Facility Condition
Some customers expressed concerns about the salon's physical condition, noting that it appeared outdated and in need of refurbishment.
Appointment Issues
There were multiple reports of appointment scheduling problems, including glitches in the online system and confusion regarding bookings.
Mixed Results
While many customers were satisfied with their haircuts, there were a few complaints about specific services not meeting expectations, particularly regarding color treatments.